4 business analyst jobs found

Digital Customer Communications Analyst Location: Newcastle upon Tyne Contract Duration: 6 Months Rate: £170 a day Inside IR35 Umbrella Work Pattern: 37.5 hours per week (Rotational Shift Roster) My client is currently seeking a Digital Customer Communications Analyst to join an industry-leading global business consultancy, supporting a major UK telecom project on-site in Newcastle. In this role, you will be at the heart of daily customer engagement, focusing on non-voice, real-time messaging, and live chat channels. You will work within a collaborative, fast-paced operational team to analyse customer interactions, resolve day-to-day queries, and help drive continuous improvements across digital touchpoints. Key Responsibilities Manage and respond to live chat interactions, web messaging, and digital customer queries with speed, clarity, and accuracy. Investigate lower-complexity customer challenges, identifying underlying causes and delivering effective solutions....

Role: Digital Service Desk Analyst Location: Norwich or Chelmsford, UK Duration: 3-Month Contract (Inside IR35) Hours: 37.5 hours per week, Monday to Friday rota (08:00-16:00 or 10:00-18:00)Job Summary Provides first-line technical support and customer service to Trust staff across all sites. Logs, manages, resolves, or escalates IT incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) services, remotely managing asset tracking (CMDB), and escalating Major Incidents. This is a fully on-site, phone-focused role requiring participation in an on-call rota. Key Responsibilities Act as the initial contact for IT queries via phone, email, self-service, and walk-ins. Log, categorise, and maintain ownership of tickets to ensure timely resolution within SLAs. Troubleshoot first-line technical issues and escalate complex problems appropriately. Provide basic support for Mail, clinical systems, end-user computing,...

About the Role We are looking for a proactive 1st / 2nd Line Support Analyst to join our dynamic IT team in London. This is a hybrid role requiring a mix of remote work and days in our London office. You will provide essential technical support across our corporate and store systems. Because of the fast-paced nature of our business, previous experience working within a retail environment is highly desirable. Key Responsibilities * Act as the first point of contact for all IT disruptions and service requests. * Troubleshoot hardware, software, and network issues for remote and office-based users. * Support retail-specific systems, EPOS terminals, and store peripherals. * Escalate complex technical issues to 3rd line teams when necessary. * Log, track, and update all support tickets accurately within the service desk system. Skills and Experience Required * Proven experience in a 1st or 2nd line IT support role. * Strong technical knowledge of Windows OS,...

Aged Debt Supervisor Bournville, West Midlands 6 Month Contract £20.35 per hour Responsibilities: * Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries * Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed * Conduct Overdues/Invalids meetings with Commercial * Conduct daily and ad-hoc Overdues meetings with the Back Office, guide and support in driving actions to ensure timely customer payments are received * Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications to the customer * Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle * Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues / trends * Liaise...