5 contact centre advisor jobs found

Job Title: Customer Care Advisor Location: Sutton Coldfield Contract Details: Temp-to-Perm (3-month temp contract, subject to performance evaluation) Salary: £13.00ph About Our Client: A leader in plan services, expand their team to cater to the growing demand for newly launched plans. Essential role in providing compassionate and informative support to our customers. Responsibilities: Handle inbound enquiries and sales from prospective customers interested in our plan services. Follow up on email leads and make outbound calls to warm prospects. Operate within FCA regulatory guidelines, ensuring compliance without hard-selling. Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free. Participate in a rigorous QA process with monitored calls and feedback. Excellent customer service skillsEssential (Knowledge, skills, qualifications, experience): Previous contact centre experience, both inbound and outbound. Strong...

This is an exciting opportunity to join a leading and innovative organisation based very close to central Cardiff for a 6 month fixed term contract with a view to go permanent. This is a hybrid role with an excellent benefits package from day one! Following continued investment and growth, we are seeking a Customer Experience Advisor to join an expanding team. Key Responsibilities As part of a dedicated and passionate Customer Experience Team, you'll play a vital role in ensuring every customer interaction is professional, efficient, and positive. You'll be a champion for customers-supporting them throughout their journey with us. Responsibilities include: Scheduling internal and field appointments. Delivering exceptional customer service and ensuring a seamless experience across all touchpoints. Applying technical awareness to match customer needs with the right resources and support. Handling basic and recurring customer queries, ensuring prompt and effective resolution....

German speaking Customer Service Representative 6 month Fixed Term Contract £30,000 pro rata Ruddington, Nottingham Our client is a global manufacturing business based in Ruddington. We are looking for a German speaking Customer Service Advisor to join the team for a 6 month fixed term contract. Under general sales supervision, this position will be responsible for ensuring the delivery of excellent sales and customer service through timely and accurate processing of quotes and subsequent orders through strong communication and coordination - both externally with assigned accounts and internally with other company functions. The primary focus of this role will be the protection and growth of business at assigned Corporate Accounts. This role typically represents the first point of customer contact for inquiries related to customer orders, deliveries and pricing for Corporate Accounts. Responsibilities: * Where price lists, pricing tools or standard pricing exists, issue...

Part Time Customer Service Advisor Start Dates: April Pay Rate: £12.71 per hour (weekly pay) Temporary contract - potential to go perm Cumbernauld Hours of work: 20 hours, 7 days per week, shifts between 7am - 11pm working on a rota basis. Rota set 3 weeks in advance. *Must be able to do 1-2 weeks of full time training* Do you have a passion for helping others? Do you have great communication skills? Keen to utilise your customer service skills? We have an exciting opportunity to work as Customer Service Advisor to support our clients existing vibrant and friendly teams. As a customer Service Advisor you will; * Provide customer support by phone, email or instant message to consumers. First point of contact for inbound customer issues. * Process a high volume of consumer inquiries of company products and services. Resolving a targeted percentage of those inquiries. * Troubleshooting customer problems identify root cause of problem and use resources appropriately to determine...

Customer Service Advisor Nottinghamshire   £130.78 per day To greet all visitors, guests and suppliers providing an efficient, professional, customer focused service. Provide basic advice, contacts and general information on council services and those of partner organisations. To carry out general administration and call handling duties for any inbound and outbound campaign work as and when required by the wider service. To escalate issues to line management in a timlely and efficient way, ensuring people are kept updated of any ongoing issues as and when they occur To provide cover for other job share as and when required (stepping in to cover job-share partner for holidays and absence). To use NCC IT systems including Intranet, Viva Engage, NCC Website, CRM, MS office packages to input and retrieve data and information as required. To identify own areas of training and development to ensure that skills are continually improved, to ensure a high standard of service is...