55 contract manager jobs found

Role: Customer Service Agent Type: Contract (6 Months) Location: Newcastle, UK Working Model: Onsite We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to: Acting as first point of contact for Personal Loans account holders via inbound calls Take responsibility for managing customer information in line with GDPR experience Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service Striving to ensure a first-outcome resolution for our customers Able to work in a fast-paced environment while ensuring that processes & procedures are followed Can ensure that customer records are kept accurate and up to date Able to achieve Key Performance Indicators such as Average Handling TimeRequired: Call Centre/Contact Centre Experience Customer Service ExperienceDesirable: Financial Customer Service Experience Personal Loans Service Experience Customer Records...

Customer Operations Manager (Heat Networks) | 12-month Contract | London (Hybrid) | Inside IR35 | ASAP Start We're hiring an experienced Customer Operations Manager to lead the day-to-day delivery of customer operations across multiple heat network sites-ensuring customers receive a reliable, compliant, high-quality service across metering, billing, payments, onboarding/offboarding, complaints and service interruptions. What you'll be doing Own customer ops delivery: utility billing, payment collection/credit control, customer contact, enquiries and account management Manage and performance-monitor external service partners / contact centre providers against SLAs Ensure customer platforms run smoothly: online accounts, app, payment providers, billing platform and data flows Lead new site/customer onboarding, partnering with regional teams and service partners Support escalations: complex complaints, service interruptions and Ombudsman cases Drive process improvement: SOPs,...

Job Title: Customer Service Assistant Pay Rate: £14.40 per hour Location: Chester Business Park Contract : Temporary - 9 months Start Dates: 21st September 2026 Working Pattern: Monday - Friday 8am-6pm shift rotation, 1 Saturday every 4 weeks 9am - 4pm with day off during the week in lieu Office based 5 days per week, for initial 6 months, then 3 days a week from home (subject to eligibility and manager sign off). About the Opportunity: Do you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you! Lloyds Banking Group are recruiting now for Customer Service Assistants to join their Homes Operations Mortgages Team. Based in our contact centre, the nature of this role to provide an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products over the phone. The core purpose of the role is to support our customer journey of 'Help me own a Home'. As part of the...

Audio-Visual & IT Support Specialist Location: West London (On-site, 5 days/week) Contract: 12-Month FTC Day rate: £188 - £225/day About the Role We are working with one of our clients to look for an AV & IT Support Specialist to manage day-to-day multimedia infrastructure and end-user computing across their primary West London hub and regional branches. In this dual-function position, you will maintain seamless meeting room technology, support live corporate events, and deliver top-tier technical helpdesk assistance to internal staff. Key Responsibilities AV Systems & Event Execution: Oversee, audit, and troubleshoot video conferencing units, sound mixing consoles, wireless mic systems, and digital signage across all corporate spaces. Operate AV controls during live hybrid broadcasts and staff town halls. Desktop & Workplace Support: Act as an escalation point for Windows 11 and macOS hardware/software tickets, peripheral setups, and mobile device...

Customer Service Advisor Milton Keynes | Temporary to Permanent School-Friendly Working Hours: 9:00am - 3:00pm £12.85 per hour Are you looking for a role that fits around the school run and family life? Tate Recruitment is seeking friendly, professional Customer Service Advisors to join a busy and supportive customer experience team in Milton Keynes. With school-friendly hours, a welcoming team environment and a clear pathway to a permanent role, this is an excellent opportunity for parents returning to work or anyone seeking a better work-life balance. Working Hours 9:00am - 3:00pm Working either: Tuesday to Saturday, or Sunday to Thursday Pay Rate £12.85 per hour Start Date Monday 7th September Training Successful candidates must be available to attend a two-week training programme: Monday to Friday, 11:00am - 8:00pm Please note: Full attendance during training is essential, and no holidays can be taken during the first six weeks of employment. The Role As a...

Job Title: Customer Service Representative Duration: 12 months Location: Manchester/Hybrid (four days per week in the office) Salary: £31500 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you passionate about providing exceptional customer service? Do you thrive in fast-paced environments and enjoy solving problems? If so, we have the perfect opportunity for you! Our client, a leader in the banking industry, is seeking enthusiastic Customer Service Representatives to join their dynamic team. Why You Should Apply: Work in a vibrant atmosphere where your contributions truly matter. Enjoy a hybrid working model that...

Evening Customer Service Advisor Milton Keynes | Temporary to Permanent | Immediate Start £12.85 per hour + Evening Premium (£15.42 per hour from 7pm to Midnight) Are you passionate about delivering exceptional customer service? Do you enjoy helping customers and being part of a fast-paced, supportive team environment? Tate Recruitment is currently recruiting for Evening Customer Service Advisors to join a leading customer experience centre based in Milton Keynes. This is an excellent opportunity to secure a long-term role with a highly successful organisation, offering a clear pathway to a permanent position and fantastic employee benefits. Working Hours Choose from one of the following shifts: 6:00pm - Midnight 3:00pm - MidnightWorking either: Tuesday to Saturday, or Sunday to Thursday Pay Rate £12.85 per hour up to 7pm £15.42 per hour from 7pm to Midnight Start Date Monday 7th September Training Successful candidates must be available to attend a mandatory two-week...

Customer Care Coordinator Northampton | Immediate Start | Long-Term Temporary Role £16.60 per hour | 37.5 hours per week | Monday to Friday Are you passionate about delivering outstanding customer service and building strong customer relationships? We're looking for an organised and proactive Customer Care Coordinator to join a busy and supportive team on a long-term temporary basis. This is a fantastic opportunity for someone who enjoys a varied role, thrives in a fast-paced environment, and takes pride in providing a first-class customer experience. What you'll be doing: Managing customer enquiries and providing exceptional customer service. Building and maintaining positive relationships with customers. Supporting customer onboarding and ongoing account management. Completing weekly compliance calls and accurately recording outcomes. Ensuring compliance processes are completed in line with company procedures. Liaising with internal teams to resolve customer queries...

Company Description Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! Job Description Due to continued growth and new customer contracts, our Desborough site are now recruiting for a Customer Service Administrator to join their friendly team on a 9-12 month fixed term basis. Salary: £26,500- £28,500 per annum, depending on experience. Working hours: Monday-Friday, starting between 8am and 10am, finishing between 4pm and 6pm. As a Customer Service Administrator, it is your responsibility to support the day to day administration of the Customer Services operation. You will offer outstanding contract support and customer service in a fast-paced friendly environment and provide a continuous...

Service Improvement Advocate 📢 📍 Exeter, Weston-super-Mare or Tolvaddon (Hybrid Working) 💰 £33,163 per annum 🕒 37 hours per week, Monday–Friday 📄 Fixed-Term Contract until February 2027 Do you have experience handling customer complaints and a passion for improving services? We're looking for a Service Improvement Advocate to help drive positive change by resolving complex customer issues and using feedback to improve service delivery. Key Responsibilities: ✔️ Manage customer feedback, complaints and compliments professionally and efficiently ✔️ Investigate complex cases, gather evidence and work with colleagues to achieve positive outcomes ✔️ Promote best practice in complaint handling and customer service standards ✔️ Identify trends and root causes to support continuous service improvement ✔️ Develop improvement plans that enhance the customer experience What We're Looking For: ✅ Experience managing customer complaints or escalated customer enquiries ✅ Strong customer...

Role: Digital Service Desk Analyst Location: Norwich or Chelmsford, UK Duration: 3-Month Contract (Inside IR35) Hours: 37.5 hours per week, Monday to Friday rota (08:00-16:00 or 10:00-18:00)Job Summary Provides first-line technical support and customer service to Trust staff across all sites. Logs, manages, resolves, or escalates IT incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) services, remotely managing asset tracking (CMDB), and escalating Major Incidents. This is a fully on-site, phone-focused role requiring participation in an on-call rota. Key Responsibilities Act as the initial contact for IT queries via phone, email, self-service, and walk-ins. Log, categorise, and maintain ownership of tickets to ensure timely resolution within SLAs. Troubleshoot first-line technical issues and escalate complex problems appropriately. Provide basic support for Mail, clinical systems, end-user computing,...

We're currently recruiting for an experienced Customer Service Coordinator to join our client's busy operations team on an ongoing temporary basis. This is a fantastic opportunity for someone who thrives in a fast-paced, client-focused environment. As the first point of contact for customers, you'll manage enquiries via phone and email, resolve operational issues, coordinate with internal teams, oversee customer accounts, and ensure excellent service delivery. What we're looking for: Previous experience in customer service roles Excellent communication and relationship-building skills Strong problem-solving abilities and attention to detail Experience using CRM and ticketing systems Ability to manage multiple priorities in a busy environment A proactive, team-focused approach with a passion for delivering exceptional customer serviceThis is an ongoing temporary position offering an immediate start, and the opportunity to gain experience with a well-established business. If...

Credit Controller (12-Month Fixed-Term Contract) Location: Bristol (Hybrid) Salary: Up to £30,000 per annum We're recruiting for an experienced Credit Controller to join a growing finance team on a 12-month fixed-term contract. This is an excellent opportunity for someone who is confident, proactive and able to make an immediate impact within a busy finance function. This role is heavily focused on debt collection and reducing aged debt, so we're looking for someone who isn't afraid to pick up the phone, build relationships with customers and confidently manage difficult conversations to secure payment. Key Responsibilities Manage a portfolio of customer accounts, ensuring outstanding debt is collected within agreed payment terms. Proactively chase overdue invoices by telephone and email to maximise cash collection. Build strong customer relationships while maintaining a firm and professional approach to collections. Investigate and resolve invoice queries to remove barriers...

ITS Customer Service Advisor About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an...

Job Title: Desktop Support Engineer Duration: Initial 3 month contract Location: On-site full time - North West England Pay Rate: £150 per day Our client is seeking a dedicated Desktop Support Engineer to join their dynamic team their team and assist users with their IT needs and ensuring smooth functionality across various systems and devices. Key Responsibilities: Provide exceptional technical support to end users, addressing issues related to desktops, laptops, and corporate mobile devices (including iPhones, Android phones, and iPads). Utilise ITSM tools to manage service requests efficiently, ensuring timely resolution and customer satisfaction. Deploy and manage software applications using SCCM, ensuring that all systems are up to date and functioning optimally. Assist with network printing solutions, specifically, ensuring proper setup and troubleshooting of printing issues. Leverage Tanium for endpoint management and visibility, contributing to a secure and...

Customer Service Administrator Location: Evesham Contract Type: Temporary (for up to 12 months, subject to business requirements) Start Date: ASAP About the Role We are looking for a highly motivated and customer-focused Customer Service Administrator to join our clients team in Evesham. As the central point of contact for customers, you will play a key role in delivering an exceptional customer experience while managing the end-to-end order process. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about providing outstanding service. You will work closely with both customers and internal departments to ensure orders are fulfilled efficiently and customer expectations are consistently exceeded. Key Responsibilities Manage the complete order process from receipt through to delivery using CRM and ERP systems. Work closely with Planning, Supply Chain, Production, Logistics, Finance,...

Customer Service Administrator Location: Near Kidderminster Hours: Monday to Friday, 9:00am - 5:00pm Pay Rate: £13.30 per hour Contract: 12-week temp to perm We are currently recruiting for a Customer Service Administrator to join a friendly, office-based team. This is an excellent opportunity for someone seeking long-term employment within a stable business, with full training provided. The role will involve: Handling incoming and outgoing telephone calls Providing a high level of customer service Using computer systems to manage information and day-to-day tasks Supporting the wider team in a fast-paced office environment The ideal candidate will: Be a confident and friendly people person Have good computer skills Demonstrate a professional and polite telephone manner Be willing to learn and develop Be flexible and able to cope well under pressure Be looking for a long-term role Live locally to Kidderminster, Stourport or Bewdley Have their own transport (advantageous,...

Customer Support Advisor A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment...

Income & Recovery Officer Wolverhampton | Fully Remote Rate: £18.51 per hour IR35 Status: Inside IR35 Initial Contract Length: 3 Months Extension Potential: Likely Start Date: ASAP Working Hours: Full Time (Up to 37 hours per week) Role Summary This is a fantastic opportunity for an individual with experience in revenues, debt recovery or customer-focused financial services to support the collection and recovery of Council Tax, Business Rates, Housing Benefit Overpayments and other debts. Working within the Revenues team, you will provide high-quality customer service while ensuring recovery processes are carried out accurately, efficiently and in line with current legislation and Council policies. What You'll Do as an Income & Recovery Officer ·Manage the collection and recovery of Council Tax, Business Rates, Housing Benefit Overpayments and other debts owed to the Council. ·Provide advice and guidance to customers on liability, discounts, exemptions, payment...

Customer Service Advisor - £14 per Hour + Overtime Location: Coalville, Leicestershire The Recruitment Group is looking for enthusiastic, confident and customer-focused Customer Service Advisors to join a friendly team supporting a range of exciting fundraising projects. This is a fantastic opportunity for someone who enjoys speaking to people, solving problems and providing excellent customer service. You'll be a key point of contact for both clients and customers, helping to resolve queries, manage complaints and ensure everyone receives a positive experience. If you're a great communicator, naturally helpful and thrive in a busy environment, we'd love to hear from you! Pay & Benefits: . £14.00 per hour . Weekly pay . Overtime paid after 45 hours per week . Full-time temporary contract . Additional Saturday shifts may be available . Friendly and supportive working environment . Fun team activities throughout the contract . Full training provided Working Hours:...