2 digital operations manager jobs found

A Charity are seeking a CRM Specialist to help manage and support their Dynamics CRM platform. The CRM Specialist sits within the Product & Platforms function , part of the Digital, Data and Innovation team in the Organisational Effectiveness directorate. The team ensures that the data and systems are secure, efficient, and support evidence - based decision -making across all directorates. The postholder is responsible for maintaining data quality, coordinating imports and exports, improving CRM functionality, and providing technical support to colleagues. They work closely with teams across the organisation to ensure data processes and reporting enable the charity to build meaningful relationships and deliver impactful campaigns. Responsibilities Manage and configure the CRM system to ensure accuracy, consistency, and optimal functionality across teams. Monitor and improve data quality by implementing regular integrity checks, duplicate resolution, and data hygiene...

I am looking for a proactive and customer-focused individual to join a team as a Customer Resolutions Officer. This role plays a key part in ensuring customers receive excellent service and clear communication, particularly when resolving service issues, complaints, and operational enquiries. The Customer Resolutions Officer acts as a central point of contact between customers and operational teams, ensuring feedback, complaints, and service issues are handled efficiently and professionally. The role involves coordinating responses, monitoring customer satisfaction, supporting operational teams, and ensuring customers are kept informed about service updates and repair works. Key Duties Act as an advocate for customers and promote high standards of customer service. Communicate proactively with customers about service issues, defects, or delays through phone, email, text, letters, or digital channels. Log, track, and manage customer feedback and complaints, ensuring they are...