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2nd Line Support Engineer – Contract Location: Hereford ( 1 day a week in office) Contract: 3 Months Rate: £180–£250 per day Job Type: Full-Time Contract About the Role Our client is looking for an experienced 2nd Line Support Engineer to join their IT Service Desk on an initial 3-month contract. You'll provide professional, customer-focused 1st and 2nd line technical support across a large and varied user base, supporting desktop, mobile, hardware, software and network environments. This is a varied role offering exposure to a broad range of technologies and client environments, with the opportunity to contribute to IT projects and ongoing service improvements. What You'll Do * Provide 1st and 2nd line technical support via telephone and remote support * Resolve incidents, problems and service requests within agreed SLAs * Support desktop, laptop, mobile and other end-user devices * Diagnose and resolve hardware and software issues * Support Windows desktop and server...