Dec 24, 2025
Job Title:
Council Tax Customer Service Officer
Department:
Revenues & Benefits / Customer Services
Job Purpose:
To provide high-quality customer service and administrative support for the billing, collection, and recovery of Council Tax in accordance with legislation, council policies, and best practice. The role involves handling customer enquiries, processing changes, and ensuring accurate maintenance of Council Tax accounts.
Key Responsibilities:
1.
Customer Service:
* Respond to customer enquiries via telephone, email, and face-to-face in a professional and empathetic manner.
* Provide clear and accurate advice on Council Tax liability, discounts, exemptions, and payment options.
2.
Administration:
* Process Council Tax billing, amendments, refunds, and correspondence promptly and accurately.
* Set up and manage Direct Debits, including cancellations and amendments.
* Maintain accurate records in line with Data...
| IR35 Status: |
Unknown Status
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CV-Library
RG40, Chapel Green, Wokingham
Contractor