18 housing officer jobs found

A Housing Association is currently looking for an office based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external...

Income Officer – Early Intervention Liverpool Temporary Part Time - 14 Hours An exciting opportunity has arisen for an experienced Income Officer / Early Intervention Officer to join a busy Customer Accounts team, supporting early intervention arrears cases and delivering high-quality customer service within a fast-paced housing environment. THE ROLE You will be responsible for managing lower-level arrears cases, ensuring timely intervention to maximise income collection and support tenancy sustainment. Manage rent accounts, service charges and sundry debts up to court stage Conduct high-volume inbound and outbound calls to engage customers and secure payments Provide basic welfare benefits advice and liaise with HB/DWP where required Support tenancy sign-ups, ensuring customers understand payment responsibilities Ensure all actions comply with pre-action protocols and relevant legislation Work collaboratively with internal teams and external agencies to achieve positive...

Desktop Support Analyst Rate - £200 (A day) Location - London (Liverpool Street) Duration - 3 Months (Initially) IR35 - Outside KEY RESPONSIBILITIES Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video...

Customer Service Administrator 1-Month Contract (Possibility of Extension) Location: Dartford (Fully On-site) Rate: £130 per day (Inside IR35) We're partnering with a leading IT services provider looking to bring in a Customer Service Administrator to assist with a major device refresh programme. This role sits within a dynamic office team, where you'll play a key part in supporting day-to-day project coordination and administration. What you'll be doing: * Contacting end users to coordinate device deliveries and collections * Keeping project trackers and spreadsheets up to date * Tracking and logging Proof of Delivery (POD) information * Handling and updating tickets within ServiceNow * Supporting the wider team with general administrative tasks What we're looking for: * Previous experience in a customer service-focused role, with strong communication skills * Well-organised with a keen eye for detail * Comfortable using Excel or similar spreadsheet tools * BPSS clearance...

Jark Stevenage are urgently recruiting for FULL TIME - ONLINE CUSTOMER SERVCIE ADVISOR An exciting career opportunity has arisen for a Full Time, Online Customer Service Advisor to join our clients team and be part of our online operation based in Biggleswade to help assist in the day to day running of the customer services department. This is a fantastic opportunity to join an exciting division of a well-established business. Hours of work will be Monday to Friday 8:00am – 5:30pm Responsibilities will include:  Inbound and outbound calls to customers and our Internal Branches.  Processing customer’s website placed orders  Processing internal Branch placed orders  Conversing with customers via on-line chat and e-mail  Tracking orders and liaising with all our courier networks  Assisting customers when using our website, placing orders etc.  General office / customer service duties Skills, Knowledge, Qualification and Experience  Computer literate  Previous experience...

An exciting opportunity for a Customer Service Advisor to join our client’s busy and fast-paced office environment. This role is ideal for someone who is customer-focused, organised, and confident in handling enquiries across multiple communication channels. You will play a key role in delivering an excellent customer experience, ensuring all queries are handled professionally, efficiently, and in line with company standards. This position requires strong communication skills, attention to detail, and the ability to manage a high volume of customer interactions. Location: Waterbeach, Cambridge Hours: Monday – Friday 08:55am – 17:10pm Hourly Rate: £12.71 per hour Key Responsibilities * Handle inbound customer calls in a professional and efficient manner * Manage and respond to customer emails within agreed timeframes * Resolve customer queries and issues while maintaining high service standards * Handle customer complaints effectively and ensure appropriate...

We are recruiting on behalf of a community-focused organisation operating in the housing sector, providing services to residents and supporting tenancy management and property maintenance. The business has an established customer services function that acts as a key point of contact for customers, handling day-to-day enquiries and coordinating service requests.   About the role This is a Customer Service Advisor position within a customer services team, primarily handling inbound calls (with some outbound contact as required). The role involves responding to a range of housing-related queries including tenancy management and maintenance issues, raising repair orders, and taking rent payments. The position is hybrid, working 35 hours per week with set office/homeworking days: Monday, Tuesday and Thursday in the office; Wednesday and Friday working from home. The client is looking for someone to start as soon as possible. Interviews are expected to be arranged quickly (potentially...

IT Service Desk Engineer - Gloucester (on-site) - 6‑Month Contract - up to £200/day (Inside IR35) Must be NPPV3 Cleared I'm seeking an NPPV3 cleared Service Desk Engineer, for a secure public‑sector organisation. You'll be joining an established team, providing 1st and 2nd line technical support to internal users across a range of technologies. They work in an ITIL environment and will involve a mix of desk‑side, remote, and walk‑up IT support duties. Due to the nature of the environment, active or recently lapsed NPPV3 clearance is essential. Skills & Experience Required: Active or recently lapsed NPPV3 clearance (essential) Proven experience in a Service Desk / 1st & 2nd Line Support role Windows 10 / Windows 11 Microsoft 365 (Office, Outlook, SharePoint) Active Directory & Exchange Intune and/or SCCM Understanding of ITIL processes (Incident, Problem, Change, Configuration) Experience using ITSM tools (e.g. Assyst or similar) Excellent communication and customer...

Services Co-Ordinator – ITAD Location: Droitwich Salary: £21,157.50 - 24,784.50 per annum Job Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The...

Personnel Solutions is seeking a dedicated Customer Service Support professional to join our client in Banbury. The successful candidate will play a vital role in maintaining excellent customer relations by providing efficient administrative and support services. This role involves handling customer enquiries, managing data, and supporting sales administration activities. Perm for the right candidate Initially looking for temp cover. 8.30am - 5.30pm Monday to Friday £12.71ph - an increased rate for the right candidate. Responsibilities * Respond promptly and professionally to customer enquiries via phone, email, and other communication channels. * Maintain accurate records using CRM software and update customer information regularly. * Support the preparation of reports and presentations using Microsoft Office applications such as Word, PowerPoint, and Excel. * Organise schedules, appointments, and follow-up actions to ensure smooth workflow. * Collaborate with...

Desktop Support Technician Central London - On‑site (5 days a week) £220 per day (Inside IR35) Initial 1‑month contract - Temp to Perm I am recruiting for an experienced Desktop Support Technician to join on an initial 1 month contract, with a clear intention for the role to move permanent. Candidates must be happy with a temp to perm arrangement. Key Responsibilities.. Provide technical support for desktop hardware and software, including remote users Deliver deskside and remote support for Windows 11 and Microsoft Office 365 users Troubleshoot application issues including malware, hard disk failures, and file corruption Support secure remote access technologies including VPN, Citrix, and related solutions Troubleshoot and resolve printers, copiers, and peripheral device issues Build, deploy, and support devices using Intune / Autopilot Deliver white glove support to VIP and executive users Ensure timely, accurate ticket updates, documentation, and closure Manage hardware and...

Aatom Recruitment is looking for a Customer Operations Adviser (SCP 18) on behalf of a Local Authority. Job Title: Customer Operations Adviser (SCP 18) Contract Duration: 3 Months with Possibility of Extension Working Pattern: Office Based Hours Per week: 36 The main purpose of the role: * To consistently maintain high quality customer service and wherever possible, resolution at first point of contact to residents, customers or partners contacting the council through all communication channels * To process administrative work, ranging from decision making for straightforward processes, to complex processes impacting financial and legislative compliance. * Ensure collection rate targets are achieved by following processes to maximise income to the council and compliance with all relevant legislation and regulations. * Ensure advice and guidance for benefits customers enables an accurate and timely resolution for claims processing times. Specific duties and...

Role: Customer Service Representative Contract: 3 months Location: Liverpool (Onsite working) Working Pattern: Full time (between 8am to 6pm - Rota basis) (7.5 hours shift - 30 minutes lunch and 2 - 15 minutes break) *** Candidates will need to be eligible and go through an SC Clearance *** Primary purpose of the role: To create better outcomes at first point of contact, within a team of call handlers providing excellent customer service on a wide range of customer queries across multiple pension schemes. Key Responsibilities Manage a high volume of calls in a timely and effective manner working towards our overall goal of delivering excellent customer service, in line with KPIs, SLA targets and quality framework. Embrace, demonstrate and support the business to embed Capita Values. Identify customer needs and obtain true nominal value to provide the right outcome. Adhere to Quality Management Systems and comply with regulations and policies set by Capita and/or relevant...

Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a German Speaking Customer Service Specialist for a fixed-term contract for 12months. This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment. Key Responsibilities: * Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met * Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems * Contribute to projects such as Salesforce implementation, new product launches, and process improvements * Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction *...

Certain Advantage is hiring for a Housing Support Administrator, for our client in Eccles, starting on Monday 16th February 2026. My client is seeking a proactive and efficient Housing Support Administrator to join their existing team on a temporary project.  This office-based role is essential in supporting daily administrative tasks and ensuring smooth communication and operations. Previous experience in housing is preferred but not essential. Key Responsibilities Communication: Handle incoming phone calls and emails with professionalism and efficiency. Compliance: Uploading certificates and raising work orders Bookings: Booking in contractor visits to site Invoicing: Process and manage invoicing tasks accurately General Administrative Support: Assist with various other administrative duties as required to support the team.  Requirements Experience: Prior administrative experience is beneficial. Experience within a housing environment is preferred, but not essential. Skills:...

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems. The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities * Administer Council Tax accounts, including new accounts, amendments and closures * Process discounts, exemptions, reductions and changes of circumstances * Issue bills, reminders and notices in line with legislation and council procedures * Undertake recovery action, including reminders, summonses and...

We are seeking an experienced Business Rates Manager to lead and oversee the delivery of our Business Rates service on a remote basis. This role requires strong technical expertise, proven leadership capability and hands-on experience of Civica Open Revenues. The Role You will be responsible for the effective management of the Council’s Business Rates function, ensuring accurate billing, strong collection performance, statutory compliance and high standards of customer service. Working remotely, you will provide professional leadership, performance oversight and technical guidance to the team. Key Responsibilities * Lead and manage the Business Rates service, ensuring the accurate administration of accounts * Maximise collection and recovery in line with legislation and council policy * Provide expert advice on Business Rates legislation, reliefs and exemptions * Oversee recovery processes, including enforcement activity where appropriate *...

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory...