25 housing officer jobs found

A Housing Association is currently looking for an office based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external...

We are currently looking for an experienced Housing Response Officer to join a busy Housing Repairs service. This Housing Response Officer role will act as the first point of contact for residents, contractors and internal teams, handling repairs enquiries, housing management queries and scheduling responsive repairs. The successful candidate will be responsible for diagnosing repairs, booking appointments, managing operatives' diaries and ensuring residents receive a high-quality repairs service. This Housing Response Officer position would suit someone with previous experience in a housing repairs, housing services or contact centre environment. The Role - Acting as the first point of contact for residents, contractors and internal teams. - Handling repairs enquiries, housing management queries and tenancy-related enquiries. - Diagnosing repairs using Keyfax or similar diagnostic systems. - Raising repairs and booking appointments for residents. - Managing operatives' and...

Housing Admin Support Officer Please note that this is a site-based role for 3 days per week. Due to the office location, access to a car is preferred. About the Role We are looking to recruit a full-time temporary Housing Admin Support Officer to join a small, dedicated team delivering a customer-focused service within the Housing Options and Homelessness team. Previous experience in a customer-facing role is essential, while experience within a housing or homelessness environment would be advantageous. Key Responsibilities * Deliver a high-quality, customer-focused service to both internal and external stakeholders, supporting the Housing Options team in identifying and processing appropriate solutions for customers experiencing homelessness or housing difficulties. * Act as a first point of contact for customers, providing advice, support, and guidance where appropriate. * Support the Housing Options service in fulfilling the Council’s statutory responsibilities...

Temporary Customer Services Officer – Supported Housing Location: Plymouth Hours: 23.75 per week | Monday–Friday, 9:00am–1:15pm Contract: Starting ASAP Until 31 July 2026 We are looking for a professional and organised Customer Services Officer to provide temporary support within a Supported Housing service. This is a front-facing, office-based role focused on delivering excellent customer service and supporting the day-to-day running of housing operations. Key Duties: Act as the first point of contact for residents, visitors and enquiries Provide reception and administrative support Log and coordinate repairs and maintenance requests Maintain records, databases and routine reports Support rent payments and basic financial administration Arrange bookings and assist with meeting administration Promote safeguarding and maintain high service standards About You: Strong customer service and communication skills Experience in administration and accurate record keeping Confident using...

Your new company We are currently recruiting for a Factoring Assistant to join a well-established Housing Association in Glasgow. This is an excellent opportunity to join a busy and customer-focused team, supporting the delivery of high-quality factoring services to homeowners and residents.This is a varied, fast-paced role suited to someone with experience within social housing or property management. Your new role Act as a first point of contact for factoring customers, handling enquiries via phone and email relating to service charges, common repairs and estate issues. Support the delivery of an efficient factoring service, ensuring a high standard of customer care at all times Assist with the preparation and issue of quarterly factoring invoices, ensuring accuracy and timeliness Handle invoice queries and support resolution of customer concerns Support arrears and debt recovery processes, including monitoring accounts, issuing correspondence, and contacting customers...

Weekend Customer Service Advisor (Hybrid) About the RoleWe’re looking for an enthusiastic and customer-focused Weekend Customer Service Advisor to join our client’s growing support team. This hybrid role is perfect for someone who thrives in a fast-paced environment and enjoys helping customers across multiple channels. Working exclusively at weekends, you’ll play a key role in delivering exceptional customer service via phone, email, and social media, ensuring every enquiry is handled promptly, professionally, and accurately. Working Hours: Saturday: 12:00pm – 8:00pm Sunday: 12:00pm – 8:00pm Key Responsibilities Respond to customer enquiries via phone, email, and social media in a timely and professional manner Provide outstanding support and resolve customer queries efficiently Monitor and respond to social media comments and messages, helping to build strong customer relationships Identify potential risks or issues using Outlook and internal systems, taking proactive...

Customer Service Advisor   £14.90 per hour  |   Full time Position   |   Long term job opportunity Company relocation to new premises in Abingdon has created six new job vacancies locally Location: Abingdon Hours: 9:00am – 5:00pm, 37.5 hours per week, Monday to Friday This is a great opportunity for experienced customer service professionals and recent graduates with strong communication skills and a genuine interest in customer service. Working for a company which offers important and innovative medical services to companies and individuals, somewhere you can make a difference.   Following the relocation of the offices to brand new premises in Abingdon, we're looking to take on six Customer Service Advisors / Customer Service Specialists to join a friendly and supportive team in a growing and well-established business. Offering excellent training, career development opportunities and a modern working environment, this is an opportunity to build a rewarding career within a...

IT Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: Monday to Friday, 8am-5pm. Contract: Temporary ongoing Pay: £14.50 per hour, effective from April 2026 Start Date: 05/05/2026 We are seeking four IT Service Desk Analysts to provide first-line support within a busy, phone-based service desk environment. The role focuses primarily on "log and refer" activity, capturing incidents and service requests, and routing them to the appropriate support teams. You will act as the first point of contact for users, delivering a professional and efficient service while adhering to defined processes and service levels. Key Responsibilities · Act as the initial point of contact for all incoming phone-based IT queries and issues. · Log incidents and service requests accurately into the service management system. · Perform initial triage and refer tickets to the correct group to resolve. · Provide clear, concise communication to users...

JOB TITLE: IT Service Desk Support Analyst START DATE: 1st September PAY: £15.81 per hour LOCATION: Edinburgh Sighthill North HOURS: Full Time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of your time, in the office. You'll work 35 hours per week across Monday to Friday, with shift rotations between 7:00am and 7:00pm. The current rotation includes 4 weeks of early shifts (finishing between 2:30pm and 5:30pm) and 1 week of late shifts (finishing between 6:00pm and 7:00pm). You'll also work 1 Saturday in every 5 weeks. Shifts are provided at least 4 weeks in advance, helping you plan your work-life balance. About this opportunity We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in-house IT Service Desk team. As a Colleague IT Service Desk Support Analyst, you'll be the first point of contact for colleagues across...

JOB TITLE: Customer Service Advisor PAY: £14.40p/hr LOCATION: Dundee HOURS: Full Time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at 2 days per week, or 40% of our time, in our office. We'll just need your commitment to 35 hours across Mon-Fri (9.00am-5pm). The first 2 weeks will be 100% office based for training. START DATE: 3rd August CONTRACT: 6 months About this opportunity Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our investment customers? Our Investment Customer Services function plays a vital role in supporting customers with their queries, concerns, and formal complaints. Ensuring complaints are handled accurately and efficiently is key to delivering fair customer outcomes. We're currently looking for people who care about customers to join our Complaints Support team at Lloyds Banking Group. As a Customer Service Advisor,...

Customer Service Representative £26,932 - 12 Month FTC Mid Kent (Hybrid working available after training) Monday – Friday, 9am – 5pm My client, a successful Financial Services company, is looking for a Customer Service Administrator to join their team on a full-time permanent basis. You will be dealing with a high volume of calls each day as well as assisting customers by email. Duties include: Being the first point of contact for the bank’s customers, assisting with all enquiries Speaking with customers via phone and email Dealing with complaints Building strong relationships with new and existing customers, providing the best service General administrative duties To be considered for this role, you should have/be: Previous customer service experience within a retail or office environment Excellent customer service skills Comfortable speaking to customers on the telephone Strong administrative skills A team player A good communicator, both written and...

Job Title: Customer Service Advisor - French Speaking Location: Portslade, Brighton Start Date: Monday, 22nd June Pay Rate: £14-£14.50 per hour Hours: 1pm-7pm, Monday-Friday This temporary role will last roughly 4-5 weeks. The Customer Service Advisor (French Speaking) position will involve carrying out structured mystery shopper calls using set scripts and background scenarios. The purpose of the role is to gather accurate service and pricing information and ensure existing records are kept up to date. Key responsibilities include: Making outbound calls using provided scripts Collecting and accurately recording service and pricing information Updating existing records and identifying discrepancies in data Reviewing and documenting differences between current data and information provided over the phone Maintaining a high level of attention to detail and consistency throughout all tasksWhat we're looking for: Previous experience in a customer service role within an office...

Customer Services Administrator, Castle Donington based,  Monday to Friday 9-5pm £27-27.5k 12 month FTC. Office based. As Customer Services Administrator, you'll be at the centre of a fast-paced customer experience and sales support team, handling inbound enquiries, processing orders, supporting quotes and helping customers receive a smooth, accurate and professional service from first contact through to delivery.  This is a great opportunity for someone with B2B customer service, sales support or account coordination experience who enjoys variety, detail and ownership. You'll be working with branded customer accounts, bespoke product orders and internal teams across sales, logistics, production, finance and technical support, helping to keep customers informed and orders moving. The role requires strong communication, accurate administration and the ability to stay calm and positive in a high-volume environment. As Customer Services Administrator, you will: Act as a...

Hays are supporting a public sector organisation in Gloucestershire to recruit a 12-month Fixed Term contract IT Desktop / Deployment Engineer. This is a mostly site-based role with some opportunity to work from home and the salary is between c£28,000 - £32,000 depending on experience and excellent benefits, including a fantastic pension scheme. In the role, you will work in the IT operations department providing efficient and professional support across the IT desktop, equipment and hardware estate. You'll support the deployment team with desktop and mobile imaging, inventory management, hardware and software rollout, and security updates. You'll need experience in a similar role and need excellent customer service / stakeholder skills. Technical Requirements: Proficient in Microsoft Office Working knowledge of standard office procedures Experience with Service Desk tools (incident and request management) Familiarity with IT inventory and stock management systems Experience...

Customer Service Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Capgemini, Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is...

4Recruitment Services are seeking  a Housing Charges Advisor to work for our client based in Redditch. You will be required to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. The client will allow hybrid working, 3 office days  and 2 days working from home. DUTIES AND RESPONSIBILITIES INCLUDE: Administer service charge-related complaints and customer queries, ensuring a positive, professional, and compliant customer experience within established timescales. Support the annual rent and service charge setting process, ensuring that both estimated and actual charges are comprehensive and accurate. Under the guidance and direction of Officers and Managers, assist with the collection and enforcement of former tenant charges and housing debts, including the preparation of write-off proposals where appropriate. Analyse data to ensure charges are accurately applied to customer accounts and invoiced correctly. Support...

Hours 8.30am - 5.00pm Monday - Friday Salary £26,250 + Excellent Benefits Join Our Team as a Customer Service Advisor. What You'll Do: As our Customer Service Advisor, you will play a pivotal role in supporting client needs. Your day-to-day responsibilities will include: Answering all incoming customer service calls Updating the CRM system with customer notes Ensure all issues are resolved by the end of each working day What We're Looking For: Enthusiastic: A positive attitude that can brighten the office! Organised: Ability to manage multiple tasks efficiently. Team Player: Willing to collaborate and support colleagues. Tech-Savvy: Comfortable using various software and systems.Why Join Us? Impactful Work: Be a part of an organisation that shapes minds and futures. Supportive Environment: Work alongside a dedicated team that values collaboration and positivity. Professional Growth: This role could lead to a permanent position with our client.Benefits of becoming an...

Customer Service Advisor – Temporary Maternity Cover Seymour John is delighted to be recruiting on behalf of a well-established and growing business based in Telford for a Customer Service Advisor to join their team on a temporary maternity cover contract. This is an excellent opportunity for a customer-focused individual who enjoys delivering outstanding service and building positive relationships with customers. Working as part of a friendly and supportive team, you will play a key role in ensuring customers receive a professional and efficient experience at every stage of their journey. The Role As a Customer Service Advisor, you will be responsible for handling customer enquiries, processing orders, resolving issues, and providing a high level of support across multiple communication channels. Key Responsibilities * Managing inbound customer enquiries via telephone, email and online channels * Processing customer orders accurately and efficiently * Resolving...

Microsoft Dynamics 365 CRM Technical Consultant (omni channel / contact centre / Customer service) | Outside IR35 | £(Apply online only) per day | Fully Remote | 6 Months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract. If you are coming available and experienced with Microsoft dynamics 365 CRM Development (Customer service / contact centre), please apply. Skills Required: Proven Dynamics 365 Customer Service & Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels (chat, email, voice). Strong Dynamics 365 CE development skills - hands-on C#/.NET plugins, JavaScript, customisations, integrations, and solution delivery. Power Platform experience - Power Apps and Power Automate Azure integration capability - experience with Azure Functions, Logic Apps, APIs, and integration design. Contact...

Job Title: Revenues Officer Location: Local authority based in Croydon Hourly rate: £20.38 PAYE / £27.03 Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a proactive, customer-focused Revenues Officer to join our Revenues team and help deliver an exceptional service to residents, businesses, and key stakeholders. You will play a vital role in ensuring the accurate administration, collection, and recovery of Council Tax and Business Rates, supporting the Council's wider commitment to excellent financial stewardship and outstanding customer service. This is an exciting opportunity for someone who thrives in a busy environment, enjoys problem solving, and is passionate about delivering high‑quality public services. Key Responsibilities As a Revenues Officer, you will: Manage customer enquiries across multiple channels, including telephone, online, and face‑to‑face...