19 housing support officer jobs found

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely...

FRENCH SELECTION (FS) French speaking Customer Support Location: Lincoln Hybrid work 4 days a week in the office after training period Salary: up to £28,000 per annum pro rata - Fixed Term Contract Maternity Cover Ref: 5511F To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5511F The Company: A growing company that supplies and supports professional services and equipment. They pride themselves on delivering excellent customer service, reliable solutions, and building strong relationships with our clients. Main duties: You will deliver excellent customer service to the French market, ensuring clients receive timely support while contributing to smooth internal coordination and overall customer satisfaction. The Role: - Provide high-quality customer service to French-speaking customers via phone and email. - Process enquiries, quotations, and orders accurately and efficiently - Maintain and update...

Remote Customer Service Associate * Contract * From £14.50 to £16.50 per hour PLEASE DO NOT CALL HIRING PEOPLE - WE DO NOT DEAL WITH THE RECRUITMENT - YOU NEED TO APPLY USING THE LINK PROVIDED Remote Customer Service Associate FREE REMOTE WORKING EMPLOYMENT PROGRAMME - 5-DAYS, ONLINE Are you looking for a remote job in Customer Service? We work with some of the UK’s largest employers to give you direct access to an incredible range of remote & hybrid customer service roles with flexible schedules for a healthy work-life balance. Remote job opportunities are part of a FREE 5-day, fully-funded, pre-employment training programme to prepare you for remote roles and which includes nationally recognised qualifications. This is a totally free (government funded) programme but some eligibility conditions will apply. Programme Topics include: * What is Remote & Hybrid Working? * How To Set Up Your Home Office * How To Stay Motivated * Maintaining a Positive Mindset *...

Remote Customer Service Associate * Contract * From £14.50 to £16.50 per hour PLEASE DO NOT CALL HIRING PEOPLE - WE DO NOT DEAL WITH THE RECRUITMENT - YOU NEED TO APPLY USING THE LINK PROVIDED Remote Customer Service Associate FREE REMOTE WORKING EMPLOYMENT PROGRAMME - 5-DAYS, ONLINE Are you looking for a remote job in Customer Service? We work with some of the UK’s largest employers to give you direct access to an incredible range of remote & hybrid customer service roles with flexible schedules for a healthy work-life balance. Remote job opportunities are part of a FREE 5-day, fully-funded, pre-employment training programme to prepare you for remote roles and which includes nationally recognised qualifications. This is a totally free (government funded) programme but some eligibility conditions will apply. Programme Topics include: * What is Remote & Hybrid Working? * How To Set Up Your Home Office * How To Stay Motivated * Maintaining a Positive Mindset *...

Remote Customer Service Associate * Contract * From £14.50 to £16.50 per hour PLEASE DO NOT CALL HIRING PEOPLE - WE DO NOT DEAL WITH THE RECRUITMENT - YOU NEED TO APPLY USING THE LINK PROVIDED Remote Customer Service Associate FREE REMOTE WORKING EMPLOYMENT PROGRAMME - 5-DAYS, ONLINE Are you looking for a remote job in Customer Service? We work with some of the UK’s largest employers to give you direct access to an incredible range of remote & hybrid customer service roles with flexible schedules for a healthy work-life balance. Remote job opportunities are part of a FREE 5-day, fully-funded, pre-employment training programme to prepare you for remote roles and which includes nationally recognised qualifications. This is a totally free (government funded) programme but some eligibility conditions will apply. Programme Topics include: * What is Remote & Hybrid Working? * How To Set Up Your Home Office * How To Stay Motivated * Maintaining a Positive Mindset *...

Job Title: Customer Service Advisor Location: Ealing, West London (hybrid working - 2/3 days week in office) Hourly rate £19.46 PAYE / £25.84 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role As a Customer Services Advisor, you'll be one of the first points of contact for residents, providing clear, accurate and supportive advice across a range of council services. Working via phone, email, social media and occasionally face-to-face, you'll help customers find solutions, navigate online services, and access information quickly and effectively. You'll use your excellent communication skills, problem‑solving abilities and empathy to deliver a professional and friendly service, even when conversations become challenging. This is a role where no two days are the same, and your work truly makes a difference. Key Responsibilities Provide high-quality information and advice across...

Pay: £24,000.00-£25,000.00 per year Job Description: Customer Service Advisor North Baddesley, Near Southampton Monday Friday, 9am 5pm £24,000 £25,000 per annum Temporary (7-month contract) with potential to become permanent V3 Recruitment are working with a rapidly growing and hugely successful outdoor brand based near Southampton, who are looking for Customer Service Advisors to join their friendly and dynamic team. This is a temporary position for 7 months, however there is strong potential for the role to become permanent. It would also suit students looking for full-time work over the Easter and Summer period. This is a fantastic opportunity to join a well-loved outdoor brand with beautiful offices, a relaxed environment and a genuinely friendly team culture. If you have a passion for delivering excellent customer service and an interest in outdoor and camping products, this could be the perfect role for you. You will develop in-depth knowledge of the product range,...

Job Title: Desktop Support Analyst 📝 Contract Type: Fixed Term Contract, 12 months 💰 Salary: Up to £29,000 🎁 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme 🏢 Office Location/Working Policy: Onsite 🕔 Working Hours: Shift Pattern between 8am and 6pm 🕵🏻 What to wear: Smart casual The Role: As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices. Role Responsibilities: • Provide deskside and on-site technical support to users, resolving...

Role Purpose: To be part of a team that provides quality customer information on all our highway works and seeks to continually improve how this is delivered. Being part of a small team responsible for ensuring high quality information is communicated to all our customers both in advance of works, during and after using the most appropriate mediums. There will be the need to work closely with a range of service providers and stakeholders which will involve considerable coordination. The works programmes are very extensive (running to several hundred schemes / functions per Annum) and often change at short notice, directly impacting on our customers. The role plays an important role in ensuring that highway works are effectively communicated to all stakeholders in a timely and professional manner across a range of mediums. The post holder will assist with work in a customer focused technical area in order that statutory and policy compliance is maintained. Work Context: The...

We are seeking a dedicated Customer Service Advisor to provide exceptional support in the not-for-profit sector. This temporary position requires a customer-focused individual to handle enquiries and ensure a seamless experience for service users. Client Details The organisation operates within the not-for-profit sector and is recognised for its commitment to supporting the community. As a small-sized organisation, it offers an engaging environment where employees can make a real impact. Description Respond to customer enquiries promptly and professionally via phone, email, and other communication channels. Provide accurate information and resolve issues effectively to ensure customer satisfaction. Maintain detailed records of interactions and follow up on outstanding queries. Collaborate with internal teams to address and resolve customer concerns. Assist in improving processes to enhance the customer experience. Ensure compliance with organisational policies and procedures....

Every spring, customer demand ramps up and we support Karcher by bringing in experienced, resilient Customer Care Agents who can hit the ground running and deliver great outcomes under pressure. We've placed 4 new starters and we need 2 more! This is not a new team. You'll be joining an established, high performing Customer Care department of 14 experienced colleagues, providing additional support during Karcher's busiest period of the year. This role is offered on an initial 6 month contract starting March/April. While it's contract, Karcher is a progressive employer and permanent opportunities may arise for strong performers, subject to business needs. What you'll be doing This is a fast paced, high volume customer environment, where quality and output both matter Handling inbound customer queries by phone and email across pre and after-sales Accurately processing orders, payments, returns and repair requests Managing pricing, product information, stock and delivery queries...

Calling all Support Workers! Ten90 Recruitment is looking for experienced Support Workers to work for our clients based in the Biggleswade area We are seeking candidates who can provide person centred support to vulnerable people. Your role will be to support people in all aspects of their daily lives with tasks ranging from: Personal care Supporting their overall health and well being to include their physical, emotional, cultural and social needs using person-centred approach Prompting Client choice, independence, dignity and privacy, fulfilment and other rights Observing and monitoring clients To achieve this, we are looking for caring, compassionate and motivated individuals who understand how to deliver high quality care and a great customer service. Minimum of 1 year experience required and own transport. In return for your continued commitment and dedication, we offer the following benefits: Flexible working hours Pay rate is from £12.21 - £14.00 per hour depending...

Service Desk Analyst £14.18 per hour Full-time, Temporary to 5th May Office-based Overall job purpose: To provide first-line IT support to staff and students via telephone, in-person service desk, and digital ticketing platform, contributing to an accessible, responsive, and user-focused IT support service across the University. Key responsibilities: Act as a first point of contact for incoming IT queries, managing a personal queue of customer calls and tickets. Provide support primarily via telephone, as well as through the in-person IT Support Desk and digital ticketing systems. Identify, gather, and validate customer needs to accurately diagnose issues and determine appropriate resolutions. Troubleshoot technical problems using everyday desktop software knowledge and internal guidance, escalating where necessary. Maintain accurate records of calls, actions taken, and resolutions in line with service standards and quality expectations. Work collaboratively within a...

Customer Service Advisor 3 months Contract Monday till Friday 37 Hours Per Week £13.69 per hour A passion for serving customers in a contact centre and face to face to face environment to deliver outstanding customer services that resolve as many interactions as possible at the first point of contact. • Ability to build rapport to understand customer needs and suggest appropriate solutions. • Ability to effectively resolve difficult situations. • Ability to remain calm and make decisions in a challenging environment • Record outcomes and update systems, including CRM with accurate information. • Target driven to achieve a range of customer, quality and operational KPIs. • Handle calls from a life critical Telecare Service (Ostara) and support dispatch processes in line with business needs • Build effective working relationships with internal and external stakeholders to ensure customer needs are met. • Contribute towards a positive, performance driven customer service...

Certain Advantage is hiring for a Housing Support Administrator, for our client in Eccles, starting on Monday 16th February 2026. My client is seeking a proactive and efficient Housing Support Administrator to join their existing team on a temporary project.  This office-based role is essential in supporting daily administrative tasks and ensuring smooth communication and operations. Previous experience in housing is preferred but not essential. Key Responsibilities Communication: Handle incoming phone calls and emails with professionalism and efficiency. Compliance: Uploading certificates and raising work orders Bookings: Booking in contractor visits to site Invoicing: Process and manage invoicing tasks accurately General Administrative Support: Assist with various other administrative duties as required to support the team.  Requirements Experience: Prior administrative experience is beneficial. Experience within a housing environment is preferred, but not essential. Skills:...

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems. The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities * Administer Council Tax accounts, including new accounts, amendments and closures * Process discounts, exemptions, reductions and changes of circumstances * Issue bills, reminders and notices in line with legislation and council procedures * Undertake recovery action, including reminders, summonses and...

We are seeking an experienced Business Rates Manager to lead and oversee the delivery of our Business Rates service on a remote basis. This role requires strong technical expertise, proven leadership capability and hands-on experience of Civica Open Revenues. The Role You will be responsible for the effective management of the Council’s Business Rates function, ensuring accurate billing, strong collection performance, statutory compliance and high standards of customer service. Working remotely, you will provide professional leadership, performance oversight and technical guidance to the team. Key Responsibilities * Lead and manage the Business Rates service, ensuring the accurate administration of accounts * Maximise collection and recovery in line with legislation and council policy * Provide expert advice on Business Rates legislation, reliefs and exemptions * Oversee recovery processes, including enforcement activity where appropriate *...

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory...

Customer Service Advisor Telford Temporary for 3 months possibly longer £12.30 per hour Monday-Friday 8:30am-5pm, 37.5 hours per week Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a temporary basis. The role is anticipated to last for 3 months and possibly longer for the right candidate. The role will be based in a clean modern office environment within a friendly and supportive team. Responsibilities and duties will include, but not limited to: * Handle incoming customer calls and provide clear, professional assistance * Book and manage appointments related to customer enquiries and service needs * Complete any invoice‑related administrative tasks * Respond to customer enquiries in writing, ensuring timely and helpful communication * Represent the company positively by using strong product knowledge to build trust and enhance customer experience * Maintain accurate and up‑to‑date customer records *...