4 it support analyst jobs found

Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis. This is an 18 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset...

Our premium brand Automotive client is currently recruiting for the following role: Workforce Analyst Customer Relationship Centre - £21.88/hr (Inside IR35) - Coventry & Hybrid - 9 months (potential for yearly renewal) Role Overview: We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to coach and guide team members daily to enable the centre to deliver the best service possible. A key part of your role will involve supporting the modernisation of the CRC's workflow...

1st line Service desk engineers required  Nottingham 1 year rolling contract  Hourly rate £19.44 + Overtime  Must have active SC Clearance  An SC Cleared First Line Analyst for a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This role will be covering the hours of 8am till 6pm, Monday to Friday, with varying shift patterns. The primary duties will include receiving and fulfilling Requests within agreed SLAs with some limited potential to provide Incident Management support. Although this is a First Line Analyst role, there may also be 2nd line aspects too. Based in one of the offices in Nottingham or Milton Keynes, you will be working in a small team. Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants. Attitude and aptitude are as important as technical skills. The team...

NMS Recruit are seeking an enthusiastic Sage Support Consultant to help customers get the most out of their Financial Solution. You will identify customer needs, troubleshoot any software and system issues, and drive first-contact resolution. Your problem-solving skills will ensure our customers get the most out of their products and services. An ideal candidate will already have a working knowledge within a finance-based role, and have prior accounting knowledge or experience, with an outlook to develop into a role Customer Service. If you're currently completing your AAT training, or if you're just getting started, this is a brilliant opportunity to get hands on experience in an accounting field. Responsibilities • Adapting communication style to meet Customer need. Providing clear and calm support. • Collaborate with internal teams to improve processes and contribute to our customer resources (customer facing blogs, guides or videos). • Data investigation work and report...