Dec 25, 2025
AWS Connect Support Engineer - East London
£500 per day (Umbrella) | 3-month rolling contract | Hybrid (2-3 days on site)
An East London Council is seeking an experienced AWS Voice / Amazon Connect Support Engineer to provide technical support, maintenance, and optimisation of our cloud contact centre environment. This is a key role ensuring the stability, performance, and continual improvement of our AWS Connect platform.
Key Responsibilities:
Administer and support Amazon Connect including call flows, queues, routing profiles, prompts, and IVR.
Configure new Connect instances and design automated self-service journeys using Flow Builder.
Support voice and chat channels and integrate solutions with external systems (e.g., Dynamics 365).
Manage incidents, troubleshoot issues, and perform root-cause analysis using tools like CloudWatch.
Collaborate with telephony, IT, and architecture teams, and help upskill colleagues on AWS Connect.
Produce reports and summaries on system...
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CV-Library
East London, London
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