Aug 16, 2026
As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively.
Client Details
An organisation in the retail industry located in London.
Description
Customer Experience
Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience.
Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently.
Ensure all customer interactions align with The Outnet's brand values and service standards.
Continuously review and improve customer journeys across all touchpoints.
Develop processes that enhance customer satisfaction while balancing commercial objectives.
VIP Customer Management
Build and maintain exceptional...
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Unknown Status
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CV-Library
Shepherd's Bush, London
Contractor