2 production operatives jobs found

Customer Services Team Leader – Nantwich – Permanent – £27,000 We are currently seeking an experienced and proactive Customer Services Team Leader to join our client’s organisation based on the outskirts of Nantwich. This is an excellent opportunity for an individual with strong leadership skills and a customer-focused approach to support and develop a busy Customer Services function within a fast-paced environment. Supporting the wider business, duties will include: * Co-ordinating the customer services function and team to ensure smooth and efficient operations * Allocating and prioritising workloads effectively across the team * Leading, motivating, and developing team members through training and coaching * Managing holiday and absence cover to maintain service levels * Implementing procedures and systems to improve operational efficiency * Managing a busy switchboard and handling a high volume of inbound calls * Screening calls, taking messages, and responding to...

About the Role At Mercedes‑Benz Financial Services, our customers are at the centre of everything we do. As a Customer Operations Specialist, you’ll play a vital role in delivering exceptional customer experiences while supporting the smooth day‑to‑day running of our contact‑centre operations. This is a fast‑paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most. While this role is initially temporary, it provides a strong foundation for starting your career with Mercedes‑Benz Financial Services, with the potential to progress into permanent opportunities across the business. What You’ll Be Doing * Handling inbound customer enquiries via phone and email * Managing escalated queries with professionalism, empathy, and sound decision‑making * Identifying and supporting vulnerable customers with care and patience * Working collaboratively with colleagues to resolve issues...