1 senior finance analyst jobs found

Technical Business Analyst – Salesforce | Contact Centre | Agile We’re looking for a Technical Business Analyst with strong CRM and contact centre experience to join a high-impact customer transformation programme. This role is ideal for a Senior Business Analyst who thrives in customer operations, customer experience (CX), and digital service environments, with hands-on experience across Salesforce CRM, contact centre platforms, and Agile delivery. Key Responsibilities: * Work as a Technical Business Analyst within Agile squads (Scrum / Sprint delivery) * Lead customer journey mapping, process improvement, and service optimisation * Support implementation and enhancement of Salesforce CRM and contact centre platforms (Amazon Connect, Genesys, NICE or similar) * Drive customer experience transformation, including contact deflection, channel shift, and automation initiatives * Collaborate with product, engineering, operations, and external vendors Key Skills &...