Dec 14, 2025
We're recruiting an experienced and customer-focused Resident Access Adviser to join a busy Resident Access Team. This is an excellent opportunity for a professional with strong communication skills, a passion for customer service, and experience handling enquiries across multiple channels.
You'll play a key role as the first point of contact for residents, providing advice, resolving enquiries, processing requests, and signposting customers to the correct services. Working across phone, face-to-face, email, web, and digital channels, you'll help ensure a seamless resident experience while supporting the council's commitment to customer excellence and digital transformation.
The role will predominantly be remote working with occasional travel to officer for meetings.
The Role
·Act as the first point of contact for residents, dealing with enquiries across a wide range of services including Parking, Waste, Council Tax, Benefits, Housing, Planning, Licensing, Environmental...
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London, UK
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