2 senior site manager jobs found

JOB DESCRIPTION Job Title: IT Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community of Europe and Africa-Middle East, which will often include visitors from international sites, in response to incidents, requests and project work arising on supported computer applications and platforms. Main Responsibilities Decision Making Authority Troubleshoot and provide first level support on Service Desk calls spanning a wide range of applications, systems and hardware. Create detailed service desk calls in AskMe (ServiceNow) tool, monitor, chase resolver groups and keep user informed of progress through the lifecycle of the call, from inception through to resolution. Build/rebuild workstations to company specifications. Asset Management, including the deployment and collection of redundant IT equipment and the...

Desktop Support Engineer (SC Cleared) Location: Gloucester (100% Onsite) Contract: 6 Months Initially Start Date: March (ASAP) Rate: £200 - £220 per day (Inside IR35) About the Role Our client is seeking an experienced SC Cleared Desktop Support Engineer to join their team in Gloucester. This role is fully onsite and plays a key part in ensuring the smooth operation of their IT systems, supporting end-users, and maintaining technical excellence across the organisation. You will be responsible for diagnosing and resolving technical issues, supporting Windows 10/Microsoft Managed Desktop environments, and assisting with IT infrastructure tasks to minimise downtime and enhance productivity. Key Responsibilities Technical Support & Issue Resolution * Troubleshoot and resolve issues across networks, applications, Windows 10, hardware, software, VPNs, printers, and mobile devices. * Manage incident queues and ensure timely response to reactive and proactive incidents....