5 senior social worker jobs found

Your new company An independent regulator of social care and childcare, who register, inspect and take action to improve the quality and safety of services for the well-being of the people of Wales. Your new role Working from a CRM system to undertake a variety of tasks including, sending for social services references, translation requests, foster and adoption checks, matching tasks, completeness checks of notifications and applications submitted online. Record all phone calls and email queries via CRM system and triage as necessary. Carry out ID checks for DBS renewals for inspectors. Maintain the CRM system through accurate and timely data inputting, scanning and attaching documents. Checking the accuracy of contact details before communicating with a provider. Informing the relevant team of problems arising. What you'll need to succeed Ability to use Microsoft packages such as Outlook, Word, Excel and customer relationship management databases. Excellent written and...

Job Title: Service Charge Officer Location: Hybrid (Initially 2 days per week in office for training, then 1 day per month) Rate: £24.96 per hour (Umbrella) Contract Type: Temporary/Interim About the Role: We are seeking a Service Charge Officer to ensure accurate, consistent, and transparent reporting and accounting of service charges for residents across all tenures. This role involves compliance with legislation, agreements, and best practices. Key Responsibilities: * Handle service charge enquiries from residents and internal staff. * Work with managers to resolve escalated customer complaints. * Collaborate with analysts to ensure accuracy of service charge estimates and actuals. * Investigate and adjust service charges in ERP systems as needed. * Contribute to service charge-related projects. * Liaise with stakeholders to ensure service charge accuracy. * Respond to emails and acknowledge resident enquiries in a timely manner. * Attend face-to-face...

4Recruitment Services are seeking  a Service Charge Officer  to assist our housing association client based in North London. You will be responsible for ensuring there is accurate, consistent, timely and transparent reporting and accounting of service charges for all residents, across all tenures. The role is very much a customer orientated role, dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders. Therefore you MUST have a good technical understanding of service charges as well as being competent with Excel. The client will allow hybrid working once training has been completed. You will only be required to  attend the office once per month. DUTIES AND RESPONSIBILITIES INCLUDE: Handle service charge enquiries from residents and internal staff Work with your managers to answer escalated customer complaints Work closely with the analysts prior to service charge estimates and actuals are sent to ensure...

Role: Customer Service Advisor Contract: 3 months Location: Macclesfield, UK (on-site) Working shifts: Monday to Friday (Full time) Working pattern: 8:30am to 5:15 pm (37.5 working hour/week) Job Purpose To provide a high-quality front-line customer service experience by resolving a broad range of customer enquiries received face to face and via telephone. The postholder will ensure customers receive efficient, professional, and timely support, aiming to resolve enquiries at the first point of contact wherever possible. Key Responsibilities Respond to customer enquiries and service requests received in person and over the telephone in a professional and customer-focused manner. Resolve customer issues efficiently at first point of contact wherever possible, escalating complex matters where appropriate. Accurately update and maintain customer records and service requests using relevant IT systems and databases. Ensure compliance with relevant regulatory, legal, and...

Job Specification – VIP Support Analyst Role Title: VIP Support Analyst IR35 Status: Inside IR35 Security Clearance Required: BPSS Location: Warrington (Full-time onsite with travel to other Amentum locations as required) Working Pattern: 40 hours per week, Monday to Friday Shift / On-Call Requirement: Possible on-call support required during periods of business demand Expenses: Travel and accommodation covered when travelling to other sites We are seeking a highly professional, customer-focused VIP Support Analyst to join the International IT Service Desk team. This role provides high-priority, white-glove IT support to senior leadership, VIP users, and key business stakeholders, ensuring a seamless, responsive, and discreet technology experience. The successful candidate will operate across L1 to L3 support activities, combining Service Desk call handling, remote support, and hands-on onsite support across Warrington and other Amentum locations as required. The role is highly...