19 service administrator jobs found

I am recruiting for a Customer Service Coordinator to join a business on a temporary 4 month basis. You will work within internal sales and the commercial team to further develop the profitable sales of Gradient solutions and products to defined customer trade sectors. KEY ACCOUNTABILITIES WITHIN THE ROLE- · Main point of contact for incoming Customer emails & requests - acting as a filter for customers’ requests around pricing, service & complaints where appropriate, with support from the management teams · To provide customer quotations including the preparation of quotes for bespoke products with support from the commercial team as required · Timely processing of PODs and invoice requests. · Continuous improvement of Gradient sales processes and procedures · Consistent working approach in line within company values · Assist with the initial enquiry of projects and booking in projects using MS Teams and the CRM system. Previous customer service skills and...

Customer Service Sales Administrator Location: Stoke On Trent Hours: Monday to Friday, 9:00am – 5:00pm Meridian Business Support is recruiting for a Customer Service Sales Administrator to join a dynamic internal sales and commercial team. This role offers an exciting opportunity to contribute to the continued growth and profitability of Gradient solutions and products across key customer sectors. About the Role: Working within the internal sales/commercial team, you will help drive profitable sales growth across Roofing & Cladding Contractors, Distributors & Merchants. You will play a key role in delivering excellent customer service while supporting sales operations. Key Responsibilities: Acting as the main point of contact for incoming customer emails and enquiries Managing requests relating to pricing, service, and complaints, with support from management where required Preparing and issuing customer quotations, including bespoke product quotes with support from the...

Commercial Waste Support Officer Location: London (Office-based) Pay Rate: £19.98 PAYE per hour / circa £25.00 Umbrella Contract: 4 months (initially) Department: Environment | Local Authority We are recruiting for a Commercial Waste Support Officer to join a busy Local Authority team delivering essential environmental services. This role is ideal for an experienced administrator with strong customer service skills who can support a fast-paced, revenue-generating service focused on customer retention and operational efficiency. The Role You will provide day-to-day administrative and customer support to the Commercial Waste team, ensuring smooth service delivery and high levels of customer satisfaction. Key responsibilities include: Handling customer enquiries via telephone, email, and written correspondence Providing administrative support including data entry, record keeping, and document management Liaising with waste contractors regarding new, amended, and cancelled...

Customer Service Advisor & Administrator Based in Cumbernauld | fully office-based role Full-Time role | 8:30am to 5:00pm | Monday to Friday Temp contract for a minimum of 8 weeks | potential for extension Pay rate of £14.00 per hour + holiday pay Search Consultancy are delighted to be working with a leading business based in Cumbernauld to recruit a Customer Service Advisor on a Temp Contract for at least 8 weeks to support on a project. The successful candidates will be working in a supportive and lively team taking full responsibility for emailed enquiries, customer returns/repairs co-ordination and associated administration. Duties involved in this role will include: Taking ownership & management of the enquiries & returns inbox - dealing with a high volume of enquiries in a courteous & professional manner Processing return & repair requests, ensuring that return labels are correctly issued to customers in good time Providing customers with tracking...

Are you an experienced administrator or customer service advisor? We currently have a temporary customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience Role: Customer service rep Shifts: Monday - Friday, 2 shifts on rotation 8am - 4pm and 9am- 5pm (flexible) Pay: £14.50 per hour Duration: Temp ongoing - Could potentially go perm based on performance Location: Holcim, Smith-Hall Lane, Hulland Ward, Ashbourne, DE6 3ET (100% office based) Main tasks include * Ensure that orders are received when goods/services have been supplied * Liaising with suppliers to resolve any invoice queries * Answering the telephones and passing on messages in a professional manner * Taking customer orders * Updating customers on orders and deliveries * Dealing with any customer queries * Supporting internal staff with pricing queries * Data entry Requirements * Excellent...

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system...

About the Role We are looking for a highly organised and detail-oriented Sales Order Processor to join our client’s team. In this role, you will be responsible for accurately processing customer orders, ensuring excellent customer service, and supporting the sales team with efficient order management. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment. Key Responsibilities * Process customer sales orders accurately and efficiently. * Verify order details, pricing, product availability, and delivery requirements. * Liaise with customers regarding order queries, amendments, and delivery updates. * Coordinate with warehouse, logistics, and production teams to ensure timely order fulfilment. * Generate quotations, invoices, and order confirmations. * Maintain accurate customer and order records within the ERP/CRM system. * Monitor order progress and proactively resolve any issues or...

Temporary ongoing (October time) Opportunity to be moved within the company to a perm role if suitable 8:30am - 5pm Monday - Friday £13.30 per hour What’s in it for you? * Opportunity to work in a varied and customer-focused role * Be part of a supportive team environment * Contribute to service improvements and positive customer outcomes * Ongoing opportunities to develop skills and broaden knowledge across multiple service areas Must have’s A minimum of 5 qualifications equivalent to NVQ Level 2 or GCSE Grade C/4 or above, including Maths and English Experience working within a customer service environment Experience working in a fast-paced, high-volume customer-focused setting Strong verbal and written communication skills Excellent customer service and active listening skills Good IT and keyboard skills, with the ability to use multiple systems simultaneously Strong attention to detail and accurate record-keeping skills Ability to manage time effectively,...

A prominent player in the Defence & Security sector, is seeking an IT Support Engineer to join their team on a contract basis. The role is based at their Head Office in Buckinghamshire and will involve providing first- and second-line technical support to ensure the smooth operation of IT services within the organisation. Key Responsibilities: Provide first- and second-line support for incidents and service requests via the IT service management system. Diagnose and resolve hardware, software, and network issues across desktop and laptop environments. Manage user accounts, permissions, and access controls within Active Directory and Microsoft 365. Administer and support Microsoft 365 services, including Teams and Exchange Online mailboxes. Build, configure, and deploy Windows desktop devices in line with company standards. Support onboarding and offboarding processes, including account provisioning and equipment setup. Escalate complex issues to senior engineers or...

Service Desk Analyst Remote/Liverpool (on site once a week) 3-6 months (could go perm) £150 per day (Inside IR35) A Service Desk Analyst is required for our client based in Liverpool. Occasional visits to the client site will be required. The successful candidate will provide support for a variety of software and hardware systems used within the organisation involving all aspects of customer support. The role includes telephony, remote and desk side support. The role will be responsible for day to day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. Accountabilities- * Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting documentation, knowledge...

Assessment and Recovery Officer (Temporary Contract) 📍 Wolverhampton City Centre (flexible working available) 📅 Contract: Temporary until at least 16th November 💼 Directorate: Finance - Revenues & Benefits 💰 Grade 5 (salary dependent on experience) About the Role City of Wolverhampton Council is seeking a highly motivated Assessment and Recovery Officer to join our Revenues and Benefits team on a temporary basis. This is a key role focused on ensuring the right benefits are paid accurately and on time, while also maximising the collection of council income and recovering outstanding debt effectively and sensitively. Key Responsibilities Assess and process: Housing Benefit and Council Tax Support claims Council Tax and Business Rates liabilities Manage and recover outstanding debt, including: Negotiating sustainable repayment plans Determining appropriate enforcement action Attending court where required to support recovery activity Provide excellent customer service...

Location: Cambridge (CB5) Duration: 2 - 3 months but could become permanent for the right candidate Hours: 9am until 5:00pm (Monday to Friday) with 3 days in the office / 2 days from home Salary: £32,000 - £34,000 per annum dependent on experience Job Reference: 36207 Polytec are recruiting for a French-speaking Customer Support Specialist to join our Cambridge based client. This is an excellent opportunity for a proactive and customer-focused individual to support clients throughout their onboarding and ongoing customer journey. Responsibilities • Act as the first point of contact for customer enquiries and support requests • Manage customer onboarding and ensure a positive customer experience • Maintain accurate customer records and administration • Coordinate orders, shipments and deliveries • Monitor customer accounts and provide ongoing support • Liaise with internal teams including finance and operations to resolve customer issues • Build and maintain strong customer...

Property Helpdesk Supervisor Location: Bracknell (Hybrid) Salary: Up to £35,000 + Benefits Hours: 9am - 5pm (Mon - Fri) 37.5 hours per week Contract: 9-Month FTC (Temp to Perm Opportunity) Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio. This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a responsive, high-quality service across property and facilities queries. You will also act as the first point of escalation and support continuous improvement across processes and service delivery. Key Responsibilities: Supervise and support a team of Helpdesk Administrators Allocate and monitor workload via CAFM systems (QFM) Act as first escalation point for complex issues Monitor service levels, reporting and performance Drive service improvements and helpdesk efficiency About You:...

Patient Service Advisor📍 Worsley, Manchester 💰 Salary: £32,468 per annum 🕒 Monday to Friday 8am to 4pm | Full Time | Permanent (3 years min Experience required) Are you passionate about delivering exceptional customer service and making a real difference to people's lives? We are recruiting for a Patient Service Advisor to join a busy and supportive Homecare team based in Worsley. This is an excellent opportunity for someone with strong customer service experience who enjoys helping others and thrives in a fast-paced environment. The RoleAs a Patient Service Advisor, you will be the first point of contact for patients, carers, clinicians and healthcare professionals. You will handle customer enquiries, process orders, resolve issues and provide support relating to specialist healthcare equipment. Working in a busy contact centre environment, you will deliver a professional, empathetic and efficient service while maintaining high standards of accuracy and customer care. Key...

Lincat – IT Technician 12 Month Fixed Term Contract About Us Lincat is a thriving manufacturing business, one of the world's leading names in commercial catering equipment with over 50 years’ experience delivering world-class innovation and product quality to its extensive customer base. Our company manufactures 50,000 products each year and exports to over 80 countries. We have great products, great people and great customers. About the Role We are looking for an IT Technician to join us at Lincat on a 12-month contract. The successful candidate will be responsible for supporting the IT Manager with securing and managing day-to-day activities within the business. Hours of work This role is based on 37.5 hours per week, working Monday to Friday. Key Areas of Responsibility: * The priority of this role will be completing the Windows 11 rollout across the site to meet Corporate deadlines. * Assist in monitoring the performance of IT systems to help maintain...

Onsite Desktop Support Analyst / Team Leader We are seeking a proactive Onsite Desktop Support Analyst with low-level Team Leader responsibilities.  This is a hands-on role providing technical support to end users while assisting with the day-to-day coordination of a small support team. The successful candidate will possess desktop support experience across Windows and MAC environments, excellent troubleshooting skills, and the ability to lead by example in a fast-paced operational environment. Technical Support Provide onsite and remote technical support for end users across multiple locations. Diagnose and resolve hardware, software, operating system, and peripheral issues. Support and maintain desktops, laptops, mobile devices, printers, and associated equipment. Install, configure, and support Windows 11 and macOS devices. Administer and troubleshoot Microsoft 365 (O365) applications and services, including Outlook, Teams, OneDrive, and SharePoint. Manage user...

Regional Customer Services Manager North West Region, Warrington, WA3 6YF Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Regional Customer Services Manager to join our team in the North West region on a Fixed Term Contract for 14 months. The role of Regional Customer Services Manager will see you lead and direct the regional Customer Services function, ensuring high‑quality service delivery, effective workflow, and consistently positive customer outcomes across the full post‑completion customer journey. The role has overall accountability for operational performance, customer satisfaction, warranty and NHBC obligations, cost control,...

IT Service Desk Analyst Chester-le-Street - Fully Onsite Up to 12 Week Contract £150+ per day(umbrella) One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a temporary contract, which could last up to 12 weeks. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a busy service desk, with the shifts starting at either 6:30am or 4pm You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills * IT Service Call Management * Remote service * Active directory Administration * Understanding of TCP/IP, DHCP and DNS. * IOS and android device setup and support * Microsoft...

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems. The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities * Administer Council Tax accounts, including new accounts, amendments and closures * Process discounts, exemptions, reductions and changes of circumstances * Issue bills, reminders and notices in line with legislation and council procedures * Undertake recovery action, including reminders, summonses and...