13 social work job jobs found

Customer Feedback Officer Exeter - hybrid working 6 month contract £33,163 per annum 37 hours per week Sellick Partnership are recruiting for a Customer Feedback Officer to join a social housing organisation on a 6 month contract. This role focuses on handling customer feedback, including complaints and compliments. You will work collaboratively across the business, helping resolve issues, identify root causes, and contribute to service improvements. Key Responsibilities of the Customer Feedback Officer include: Tailor support services to proactively reduce complaints and increase customer satisfaction. Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions. Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring all colleagues understand and apply these standards. Review customer feedback to develop actionable improvement plans and support a high-performance team...

Are you passionate about delivering exceptional customer service? Do you enjoy helping people, solving problems and making a positive difference with every interaction? We are looking for a friendly and customer-focused Customer Service Advisor to join a busy and supportive team. This is a fantastic opportunity for someone with excellent communication skills who thrives in a fast-paced environment and enjoys providing first-class service across multiple channels. The Role As a key member of the team, you will be the first point of contact for customers and members of the public, responding to enquiries via telephone, email, live chat, social media and post. You will ensure every interaction is handled professionally, accurately and with empathy while maintaining exceptional customer service standards. Duties: Respond to customer enquiries across multiple communication channels. Process customer requests and account updates accurately. Build positive relationships through...

Customer Service Administrator Salary: £30,000 Location: Canary Wharf Hours: Monday - Friday 9am -5:30pm - full time office based Perks: Social events, Christmas and Summer parties, office snack and treats! We are currently looking for a Customer Service Administrator to join a busy and professional team based in the heart of Canary Wharf. This is an excellent opportunity for an organised and customer-focused individual who enjoys delivering exceptional service while supporting day-to-day administrative operations. The successful candidate will play a key role in ensuring customer enquiries are handled efficiently and accurately, contributing to a positive customer experience. Duties: - Acting as the first point of contact for customer enquiries via phone, email and online channels - Providing outstanding customer service and resolving queries in a timely and professional manner - Processing customer requests, orders and documentation accurately - Maintaining and updating...

BBS Recruitment is an independent recruitment agency specialising in Transport & Logistics, Social Care, Public Sector, and Commercial recruitment. We are currently recruiting for an experienced Customer Service Agent to join our client’s team based in Islington. The ideal candidate will have at least one year’s experience working within a local authority environment and be confident providing high-quality customer service to residents and service users This is an excellent opportunity to join a busy and supportive Contact Centre, providing a high-quality customer service to residents across the borough. As the first point of contact, you will play a vital role in delivering an efficient, professional, and compassionate service to members of the public. Key Responsibilities of the Call Centre Advisor: * Answer incoming telephone calls from residents, providing a professional, friendly, and efficient service. * Respond to enquiries relating to council services, housing,...

Customer Service Advisor (Contact Centre) – East Suffolk Location: Remote / Hybrid – Melton IP12 (Equipment Collection) – Lowestoft, NR33 (Contact Centre Location) Salary: £14.59 per hour Full Time – Monday to Friday – 8:45am to 5:00pm - 37 hours Contract: Initial 6 week contract with potential extension Main Purpose Join a skilled Customer Services team delivering high-quality support across a range of Council services. Provide an excellent customer experience by resolving enquiries at the first point of contact through telephone, email, web chat, social media, text message and face-to-face channels. Promote digital services, identify opportunities to improve efficiency, and deliver value for money. Our Values Proud – Believing in who we are, what we do and where we live. Dynamic – Transforming the future with you in mind. Truthful – Honest and clear in all we do. Good Value – Delivering outstanding services smartly and economically. United – Working together as one team....

Customer Services Advisor +6 months + the option to go permanently +On site working in Newcastle +£12-£15 ph Skills: +Customer Services experience +Excellent communication skills +Experience resolving customer complaints +Inputting information into databases Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account. They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. What are we looking for in our Customer Service Advisors? Sociable, helpful and eager to provide excellent customer service to customers. Able to work in a fast-paced environment, ensuring defined processes are followed. A good eye for detail, ensuring customer records are kept up to date and are accurate Keen to take responsibility for...

Customer Service Advisor Location: Poole, Dorset Hours: Monday to Friday (Shifts between 8:00am – 6:00pm) Salary: £25,500 – £26,000 per annum Contract: (5 Month Fixed Term Contract) About the Opportunity We are delighted to be partnering with a well-established national organisation based in Poole. Known for their high standards of service and supportive working culture, they are seeking Customer Service Advisors to join their core operations team. This is a varied, hands-on role ideal for someone who enjoys a diverse workload and interacting with people. Working across key support functions, you will play a central role in delivering reliable, high-quality assistance to clients, members, and external stakeholders. If you are looking for a steady, rewarding role with a trusted local employer, this position offers an excellent platform to apply your administrative and customer service skills. Key Responsibilities * Customer Support: Providing clear, helpful assistance...

We are looking for an experienced Deskside / Field Support Engineer to provide onsite and remote technical support across user devices, office locations and vehicle technologies. Role overview You will deliver 2nd line support for desktops, laptops, tablets, smartphones, printers, AV and basic network connectivity, ensuring issues are owned through to resolution and closed within agreed SLAs.newtab The role involves regular travel to remote sites and working in both BAU and project-based environments as part of a wider IT operations team. Key responsibilities * Provide deskside and field support for end-user devices, OS builds, imaging/reimaging and software troubleshooting.newtab * Manage and update incident and request tickets, delivering clear, user-friendly communications and regular ticket updates.newtab * Perform routine technology health checks, asset inventory, and end-user training on hardware and software.newtab * Support AV and event setups,...

Waste Collector  Assignment: Temporary position starting August and running until the end of September 2026 Pay Rate: £13.26 per hour Location: Prince Rock, Plymouth, PL4 Working hours: Monday to Thursday, 06:30–16:15 (37 hours per week) If you enjoy staying active, working outdoors, and being part of a team that helps keep the community clean and green, this seasonal role could be a great fit. About the Role This is a physically demanding, fast‑paced position that requires good stamina and a positive, can‑do attitude.   We are currently looking for candidates to help support the new roll out of Food Waste collections. You’ll be responsible for loading and unloading waste bins, with flexibility to support other collections when needed. Expect plenty of fresh air and movement, the role regularly involves high step counts and working outdoors in all weather conditions. What You’ll Enjoy Active, outdoor work - ideal for those who prefer hands‑on, physical roles. Four‑day working...

Local authority in Northamptonshire are currently looking for an experienced repairs surveyor for initially three months. Purpose of the job •Provide effective line management to the appropriate Trades, Gas/ Electrical, Planned Maintenance, compliance and Business Support functions, indelivering a high quality customer based service. •Ensure financial compliance with the clients procedures. •Maintain work procedures and systems which ensure that an effective, efficient and accountable service is delivered. •Ensure your service area responsibilities are properly coordinated across workareas and fit for purpose in order to meet both the Councils and its customers.expectations. •Determine priority, programme work and supervise a number of trades persons staff. •Plan own workload and develop systems of work. •To create, review and update health and safety policies and procedures in conjunction with the Health and safety team. •To provide professional advice and recommendations to...

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems. The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities * Administer Council Tax accounts, including new accounts, amendments and closures * Process discounts, exemptions, reductions and changes of circumstances * Issue bills, reminders and notices in line with legislation and council procedures * Undertake recovery action, including reminders, summonses and...

What’s in it for you? * £12.71 per hour * Full training and ongoing support * Gain valuable office and customer service experience * Friendly and supportive team environment * Excellent opportunity to strengthen your CV * Free onsite parking * Easily accessible by local bus routes * Company T-shirt provided Must have’s * Recent graduate, university student or someone looking to gain office experience * Friendly, confident and professional approach * Excellent verbal and written communication skills * Positive and professional telephone manner * Strong organisational skills and attention to detail * Confident using Microsoft Office and learning new systems * Ability to work independently and as part of a team * Reliable, proactive and eager to learn So, what will you be doing? * Managing incoming email correspondence * Answering inbound telephone enquiries and directing calls appropriately * Providing excellent customer...

Class 2 LGV Driver – Waste & Recycling North Yorkshire - Harrogate Employer: SWIFT Temps Ltd – Driving Recruitment Division Location: Harrogate, HG1 Pay Rate: £17.85 per hour (PAYE) Hours: Tues to Fri 6AM to 4:45PM 40 hours per week Job Types: Full-time, Contract ongoing work About the Role: SWIFT Temps Ltd is currently recruiting for an experienced Class 2 LGV Driver to join the waste and recycling team supporting the local authority in the Harrogate area. This is an ongoing role, offering consistent work and a structured four-day week. Key Responsibilities: * Working as part of the Waste Collection Team based at Harrogate, Claro Road Depo, HG1,you will safely carry out waste collections across the area, this will include the collection of all waste and recyclables from household and commercial properties. * Drive a refuse collection vehicle on assigned rounds * Work as part of a team collecting domestic waste and recyclables * Must be prepared to work as a...