Apr 02, 2026
Customer Service Manager / Customer Operations Manager
11-Month Fixed-Term Contract (Maternity Cover)
The Role
The Customer Services Manager / Customer Operations Manager will ensure the seamless delivery of new sales orders, acting as a key liaison between customers and internal stakeholders. The role is responsible for monitoring order progress, coordinating logistics, and maintaining performance dashboards and KPIs.
Key Responsibilities
* Manage and maintain strong customer relationships, providing regular delivery and logistics updates.
* Ensure all orders are delivered on time and in full (OTIF).
* Lead and coordinate the operations team to achieve accurate and timely delivery of goods and services.
* Update and circulate weekly/monthly order dashboards.
* Oversee efficient shipment and invoicing processes.
* Provide timely order updates and reports to clients.
* Maintain accurate order books and records.
* Ensure compliance with export controls and maintain...
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CV-Library
Aberdeen, Aberdeen City
Contractor