Aug 26, 2026
3 month contract
2 days per week in office
PURPOSE OF THE JOB:
The main point of contact for complaint handling and investigations for corporate complaints and Children’s Act complaints for the Children & Education Directorate.
Provide advice, guidance and support to managers on effective complaint handling, relevant policies, and Ombudsman guidance and expectations.
To monitor trends, themes, and outcomes of complaints, ensuring these feed into service improvement plans so that learning from complaints is analysed and linked with wider learning from the directorate’s quality assurance framework(s). Share these insights and learning with leaders and practitioners to inform strategy and service improvements to provide the highest quality support to our children, young people and families.KEY ACCOUNTABILITIES
Manage effective Stage 1 complaint investigations and contribute to Stages 2 and 3 as required to ensure due process and fair resolution for service users. Serve as a...
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CV-Library
Hackney, London, UK
Contractor