1 government jobs found in Runcorn

SEND Customer Services & Complaints Officer Cheshire East Council – Macclesfield £25.18 per hour (Umbrella) (£19.66 PAYE an hour)| 37 hours per week | Initial 3-month contract Cheshire East Council is seeking an experienced SEND Customer Services & Complaints Officer to join their SEND service on an interim basis. This role will play a key part in ensuring complaints, compliments and enquiries relating to SEND services are managed effectively and in line with statutory requirements. This is an excellent opportunity for someone with local authority SEND experience who is confident managing complex complaints, working with families and professionals, and ensuring the service meets statutory duties. Key Responsibilities Investigate, coordinate and manage complaints, compliments and enquiries relating to SEND services. Lead on responses to complaints escalated to the Local Government and Social Care Ombudsman, ensuring responses are accurate and submitted within...