Apr 24, 2026
A leading global manufacturer within the HVAC and building services sector is seeking an experienced Service Manager to lead and develop their field engineering team while driving operational performance and commercial growth.
The Role
You will take full ownership of the service function, manage a team of engineers and ensure high levels of service delivery, customer satisfaction, and profitability. This role combines technical leadership, team management, and commercial responsibility, with a strong focus on warranty management and refurbishment opportunities.
Key Responsibilities
* Lead, manage, and develop a team of field service engineers
* Oversee service operations, ensuring efficient allocation of resources and timely issue resolution
* Manage warranty claims end-to-end, controlling cost and ensuring compliance
* Drive KPI performance (response times, first-time fix rates, customer satisfaction)
* Identify and develop refurbishment and service revenue...
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CV-Library
BH12, Parkstone, Dorset
Contractor