1 customer service jobs found

Transition & Transformation Director 12 Month Contract London - 2-3 days per week onsite Negotiable day rate - Inside IR35 We're looking for an experienced Transition & Transformation Director to lead the end-to-end delivery of complex transition and transformation programmes. You'll be responsible for moving services into a new operating model, ensuring smooth mobilisation, service continuity and successful business outcomes. Key Responsibilities Lead transition and mobilisation programmes from planning through to BAU handover. Develop transition strategies, governance and integrated delivery plans. Manage multi-workstream delivery across operations, technology, people and suppliers. Ensure service continuity during migration, cutover and hypercare. Drive operational and digital transformation initiatives. Manage senior stakeholders, programme governance, budgets, risks and contractual commitments. Skills & Experience Proven experience leading...