1 jobs found in Birtley

Customer Service Advisor Newcastle upon Tyne- 5 days Onsite Contract role (6 months) Day rate- competitive TBD The Role Join our clients Customer Service Team at the Newcastle Contact Centre to support the personal lending business of a major financial Business Solutions. We are seeking professional, confident individuals to handle high-volume customer enquiries and ensure a positive experience every time. Key Responsibilities Customer Support: Acting as the first point of contact for personal loan enquiries via inbound calls. Accuracy: Maintaining up-to-date, precise customer records in a fast-paced environment. Compliance: Managing sensitive data strictly in line with GDPR requirements. Performance: Consistently meeting KPIs, including Average Handling Time and Service Levels. Requirements Mandatory: Previous experience in a Call/Contact Centre and Customer Service. Desirable: Background in Financial Services, Personal Loans, or CRM systems. Skills: Strong...