7 customer service jobs found in London

Job Title: Accounts Receivable Finance Assistant Contract Length: 2 Months (Potential Extension) Working Pattern: Full Time Location: London (Hybrid) Description: Join our client as an Accounts Receivable Finance Assistant. This temporary role is ideal for recent graduates looking to kickstart their career in finance or those with relevant experience seeking to enhance their skills in a dynamic environment. Key Responsibilities: Debt Management Monitor outstanding debts and ensure timely follow-ups on overdue invoices through email, phone, and statements. Collaborate with academic departments and students to resolve payment issues effectively. Customer & Internal Queries Serve as the primary point of contact for any finance-related queries concerning invoices or payments. Communicate with academic departments, research teams, and external customers to provide clear guidance on financial procedures. Compliance & Controls Ensure strict compliance with university...

Technical Business Analyst – Contract Opportunity (Inside IR35) Windsor (Hybrid – 1 day per week onsite) 6‑month contract £400-£450 per day DOE (Inside IR35) ASAP Start Are you an experienced Technical Business Analyst with a passion for improving customer journeys, optimising contact centre operations, and supporting next‑generation digital and AI‑enabled service solutions? This is a fantastic opportunity to join a major organisation operating within a regulated, consumer-focused environment. The Role As a Technical Business Analyst, you’ll play a key role in shaping and enhancing customer service and contact centre capabilities. You’ll work closely with digital, product, and operational teams—supporting Agile squads, driving process improvements, and championing technology that improves customer experience and reduces failure demand. This is an individual contributor role with significant stakeholder engagement across technology and customer operations. Key...

About the Role We are looking for an experienced and customer-focused Council Tax Officer to join our Revenues & Benefits team. You will play a key role in the accurate administration and collection of Council Tax, helping to deliver an efficient, fair, and responsive service to our residents. This is an excellent opportunity for someone with local authority Council Tax experience who is confident using Academy Systems and understands the importance of balancing income collection with high-quality customer care. Key Responsibilities * Administer Council Tax accounts, including liability, discounts, exemptions, premiums, and reliefs * Process changes of circumstance and maintain accurate Council Tax records * Issue bills, adjustments, reminders, final notices, and statutory correspondence * Provide clear and professional advice to customers via telephone, email, correspondence, and face-to-face where required * Support the recovery...

A senior finance leadership role with genuine breadth, profile and influence. This is a fantastic opportunity for an experienced local government finance leader to take on a pivotal maternity cover post supporting a major Residents and Housing portfolio. Sitting at the heart of a high-demand, high-visibility service area, this role offers the chance to lead across some of the most important and financially sensitive parts of a council’s operation. You will be the senior finance lead for the Housing General Fund, the HRA, and the wider Resident Experience portfolio, with a particularly important focus on Temporary Accommodation, homelessness-related pressures, housing operations and customer-facing services. This is not a role for someone who wants to sit in the background. You will work closely with senior directors, members and heads of service, providing clear strategic advice, robust challenge and high-quality insight across a complex and fast-moving agenda. You will need to be...

Our client have an exciting opportunity based at their Didcot location for an experienced Financial Administrator to join a small team with the full support of their London HQ Provide first line support to the Management Team and be the first point of contact for the retail team and its associated building’s occupiers and stakeholders. This is a diverse and varied role which will bring you into contact with a wide variety of internal and external stakeholders and requires proficiency across a large number of business systems and platforms. You will be responsible for the day-to-day financial administration of the business and support with budget management across the estate. WHAT YOU’LL DO Financial Administration * The provision of regular management accounts with commentary and exception reporting to assist the on-site management team in decision making * The administration of the computerised accounts system (Portal). Ensure the processing of all purchase orders and invoices...

We are seeking an experienced Financial Anaplan specialist to support FP&A within the financial services sector. This interim role, based in London, requires strong expertise in Anaplan modelling to deliver actionable insights and drive decision-making. Client Details The hiring company is a well-established organisation in the financial services industry. This firm operates on a significant scale and focuses on delivering credit and lending solutions to a mass customer base. Description Develop and maintain Anaplan financial models to support business decision-making processes. Collaborate with stakeholders to gather requirements and translate them into effective modelling solutions. Provide insights and recommendations based on financial data and analysis. Ensure accuracy and consistency in financial models by conducting regular reviews and updates. Support forecasting, budgeting, and scenario planning activities using Anaplan. Train and support team members in the use of...

Job Title: Financial Assessment Manager Location: Ealing, West London (W5 2HL), Hybrid Working - 2 days office / 3 days remote Hourly rate £28.60 - £32.03 PAYE / £38.19 - £42.84 Umbrella per hour (depending on experience) Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role We are seeking an experienced Financial Assessment Manager to lead and develop a large, specialist team responsible for delivering high-quality financial assessments across the council. This includes Housing Benefit, Council Tax Reduction, Local Welfare Assistance and wider financial assessment functions. This is a senior leadership role with responsibility for service delivery, compliance with complex legislation, performance management and continuous improvement. You will work closely with internal and external partners to ensure accurate assessments, protect council funds and support residents-particularly...