7 customer service jobs found in Luton

About the Role We are looking for an experienced and customer-focused Council Tax Officer to join our Revenues & Benefits team. You will play a key role in the accurate administration and collection of Council Tax, helping to deliver an efficient, fair, and responsive service to our residents. This is an excellent opportunity for someone with local authority Council Tax experience who is confident using Academy Systems and understands the importance of balancing income collection with high-quality customer care. Key Responsibilities * Administer Council Tax accounts, including liability, discounts, exemptions, premiums, and reliefs * Process changes of circumstance and maintain accurate Council Tax records * Issue bills, adjustments, reminders, final notices, and statutory correspondence * Provide clear and professional advice to customers via telephone, email, correspondence, and face-to-face where required * Support the recovery...

Interim Head of Revenues and Benefits Bedfordshire | £550 per day Umbrella A Local Authority in Bedfordshire is seeking an experienced Interim Head of Revenues and Benefits to lead a high-performing service responsible for the full range of statutory Revenues and Benefits functions. This is a senior leadership role with responsibility for Council Tax, Business Rates, Housing Benefits, Local Council Tax Support, and the Corporate Fraud Team, with a strong focus on the collection fund, policy development, service transformation, and financial sustainability. Key Responsibilities: Lead and manage the Revenues, Benefits and Corporate Fraud services. Drive performance, compliance, income collection and service improvement. Provide expert advice on Revenues and Benefits legislation to senior leaders and elected members. Oversee collection fund management and financial performance. Lead policy development and transformation initiatives to modernise service delivery. Promote the...

One of my local government clients is seeking a Finance Administrator to support the Financial Assessment operational support team within the Resources Directorate. In this role, you will work as part of a busy operational support team, handling post, emails and documentation relating to the Financial Assessment and Income and Debt teams. You will collaborate closely with colleagues across the Council to enhance customer experience and improve service efficiency. You will be joining a supportive, friendly team with the opportunity for hybrid working. If you thrive in a fast-paced environment and have strong administrative skills, we encourage you to apply. Key Responsibilities: * Handling and distributing incoming post and emails for Financial Assessment and Income and Debt teams. * Collecting, scanning, and indexing documents across various internal systems. * Providing general administrative and operational support to the wider Resources Directorate. *...

Housing Finance Officer Kettering Contract £15.06 per hour Our client is looking for an experienced Housing Finance Officer. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Helping the team with surplus workload: - Managing the Housing Finance Inbox - Ensure a consistent, customer focused service is delivered to all the councils’ tenants and leaseholders by responding to contact requests and enquires with accurate advice, support, guidance and assistance in a timely manner to help them make informed choices about issues or concerns they raise. - Logging information on the housing management system/ provide support to the tenancy team - Taking payments/Telephone calls/emails - Booking in post - Assisting the team with other admin duties where necessary PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact...

My market leading Client is urgently recruiting for a commercially focused Product Lead / Manager, ideally with experience of Artificial Intelligence to drive the success of their products. This role will play a critical part in ensuring their products meet user needs while delivering measurable business and financial value. A tech /Artificial Intelligence background would be a significant advantage, enabling the successful candidate to act as a trusted partner across Product, Digital, Finance, and Delivery teams. Key Responsibilities Act as a voice of the customer and the business. Fundamentally, the Product Lead / Manager is a business partner for their specific product(s), ensuring alignment between user needs and commercial objectives. Serve as a gatekeeper of scope, ensuring focus is maintained and that only value-driven work is delivered. Align the product vision and roadmap to support user needs, strategic priorities, and financial outcomes. Monitor product...

Payouts Coordinator Southwark, London Hybrid working - 2 days in office, 3 from home £26,000 - £28,000 DOE 12 month fixed term contractWe're working with a respected financial services business looking for a Payouts Coordinator to join their team on a 12 month contract. This is a great opportunity for someone with experience in financial services, lending, or finance/admin roles who enjoys working in a busy environment and has strong attention to detail. The Role You'll support the processing of finance agreements from start to finish, making sure everything is completed accurately and on time. You'll work closely with internal teams and play a key role in keeping deals moving smoothly. What You'll Be Doing Processing finance deals and making sure everything is correct Reviewing basic financial information (rates, payments, commissions) Handling payments to customers, brokers, and suppliers Setting up direct debits and sending customer documents Helping manage agreements...

Finance Assistant Location: New Haw, Addlestone, Surrey Contract: Temporary Assignment until 31 August 2027 Hours: Full-time, 37 hours per week Working Pattern: Hybrid – 3 days per week in the office About the Role We are seeking a proactive and detail-oriented Finance Assistant to join a busy finance team supporting key financial reporting activities. Working closely with the Financial Accountant, you will play an important role in month-end processes, financial reporting, audit support, and management accounting activities. This is an excellent opportunity for someone with accounting experience who is looking to further develop their finance career within a professional and supportive environment. Key Responsibilities * Prepare and post month-end journals accurately and within deadlines * Support the preparation of monthly management accounts * Prepare monthly cash returns and funding requests * Produce Year-to-Date spend reports and discuss findings with...