8 customer service jobs found in Milton Keynes

Role: User Management Analyst Location: Milton Keynes - Onsite 4 days Duration: 6 Months Day rate: £209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in line with corporate and regulatory requirements. The role will also be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in driving and implementing change and supporting project portfolio initiatives into live operations. The individual will be required to work cross functionally with other...

Technical Business Analyst – Salesforce | Contact Centre | Agile We’re looking for a Technical Business Analyst with strong CRM and contact centre experience to join a high-impact customer transformation programme. This role is ideal for a Senior Business Analyst who thrives in customer operations, customer experience (CX), and digital service environments, with hands-on experience across Salesforce CRM, contact centre platforms, and Agile delivery. Key Responsibilities: * Work as a Technical Business Analyst within Agile squads (Scrum / Sprint delivery) * Lead customer journey mapping, process improvement, and service optimisation * Support implementation and enhancement of Salesforce CRM and contact centre platforms (Amazon Connect, Genesys, NICE or similar) * Drive customer experience transformation, including contact deflection, channel shift, and automation initiatives * Collaborate with product, engineering, operations, and external vendors Key Skills &...

We're recruiting an experienced Housing Benefits Officer to join a busy Revenues and Benefits service delivering vital financial support to vulnerable residents within a local authority environment. This role sits within a high-performing Housing Benefits team responsible for administering Housing Benefit and Council Tax Support for approximately 20,000 households. The successful candidate will manage complex assessments, support overpayment recovery processes, and ensure all work is delivered accurately, efficiently and in line with current legislation and best practice. The Role - Assess and process Housing Benefit and Council Tax Support claims in line with legislation, policy and performance targets - Carry out complex financial assessments including self-employed applicants, students and vulnerable households - Process changes in circumstances, revisions, reviews and interventions accurately and within agreed timescales - Assess and implement Discretionary Housing...

Job Title: Assistant Finance Manager Location: Newham, Hybrid working (2 days office / 3 days remote) Hourly rate £28.91 PAYE / £37.84 Umbrella per hour Contract Length: 2-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for an ambitious and skilled Assistant Finance Manager to join a high‑performing and supportive finance team in Newham. This is a key leadership role that combines professional financial expertise with people management, strategic insight and a strong customer focus. Reporting to a Finance Manager, you will play a vital role in delivering high‑quality financial services to senior stakeholders, supporting sound financial stewardship and helping the Council meet its medium‑ and long‑term financial challenges. You will lead operational finance activity, manage and develop a team of finance professionals, and contribute to transformation, innovation and continuous...

Housing Benefits Assessment Officer - Harrow Minimum 8 month contract £22.22 per hour PAYE Full time Duties and responsibilties To contribute to the provision of high performing customer centred financial assessment service as one of a team delivering financial assistance towards the rent, Council Tax, and social care cost of some 21000 households (1 in 5) who are the most vulnerable residents in the Borough against a background of ever changing regulations and guidance. To ensure the service achieves its maximum Comprehensive Performance Assessment (CPA) as it contributes to both the Use of Resources Assessment and the Council’s overall CPA score Experienced Housing Benefit Assessment Officer with extensive and recent experience in this role To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Job Title: Senior Category Buyer - (phone number removed) The Opportunity This role leads the strategic sourcing, development, and ongoing optimisation of a diverse portfolio of Professional Services categories, supporting BAU and Reimagine transformation. Key Accountabilities and Responsibilities Category Strategy Lead the development and delivery of Strategic Category Plans (SCPs), ensuring creation, alignment, and compliance. Conduct detailed spend analytics, demand modelling, and market intelligence assessments. Translate business needs into actionable category strategies. Define long‑term category roadmaps including supplier segmentation and maturity progression. Identify, assess, and rationalise the supplier base. Lead cross‑functional category governance, including Consultancy Category Boards. Promote early stakeholder engagement and strategic procurement planning. Identify and drive continuous improvements in category management maturity. Sourcing Lead...

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Market Risk QA Lead - Tester Location: London - hybrid - 2/3 days in office Contract: 6-month contract Rate: £600 - £650 Inside IR35 Purpose of Job We are seeking a detail-oriented and experienced AVP-level Market Risk QA to carry out functional testing, regression testing, and other related testing, governance, and quality assurance across Market Risk technology platforms and regulatory change initiatives. The ideal candidate will bring strong experience in banking or financial services testing, with a solid understanding of market risk systems, data flows, and...

Job Title: Technical Business Analyst Location: Remote, UK (with occasional travel) Rate: £500 - £525 per day, inside IR35 (dependent on experience) Duration: 6 months Tec Partners are working with a world-leading technology client who are currently looking for an experienced Technical Business Analyst, to work on an exciting customer assignment. As a Technical Business Analyst, you will support on a GCP and cloud security adoption focussed transformation programme. What they are looking for: Extensive Technical Business Analyst experience, acting as the bridge between business and engineering Strong GCP experience and understanding, including GCP architecture and services Strong knowledge of IAM, CSPM and other cloud security concepts Experience working on integration projects involving security toolingThis is an exciting opportunity for an experienced Technical Business Analyst to join a truly world-class business, which will give you access to incredible learning and...