2 jobs found in Stanley

Job Title: Product Analyst Location: Gateshead, 2-3 days per week onsite Contract Type: Temporary (12 Months) Salary: Up to £43,000 Working Pattern: Full Time Are you ready to embark on a new adventure in the world of finance and insurance? Our client, a leading financial institution, is looking for a dynamic Product Analyst to join their team in Gateshead on a temporary contract for 12 months. If you're passionate about product management and eager to make a difference, we want to hear from you! What You'll Do: As a Product Analyst, you will be at the forefront of product development. Your responsibilities will include: Collaborating with Product Managers and stakeholders to transform business needs into actionable product features. Articulating product vision and requirements in a clear, concise manner for diverse audiences including stakeholders, end users, and development teams. Prioritizing and managing the Feature backlog based on value metrics within the SAFe Agile...

The Role We are hiring for the Customer Service Representative role, it's about answering calls; it's about providing solutions, maintaining accurate data, and ensuring every interaction reflects our commitment to excellence. Location:Newcastle upon Tyne Duration:Minimum of 6 months with pontential conversion to FTE Mode of contract:Onsite Key Responsibilities Manage high-volume inbound calls and digital inquiries within a busy contact centre environment. Provide professional, empathetic, and efficient support to resolve customer queries. Navigate internal systems to update and manage customer records with high attention to detail. Ensure compliance with industry regulations and internal company policies. What You'll Bring The Essentials: Contact Centre Experience: You are comfortable working in a structured, fast-paced call centre environment. Customer Service Excellence: A proven track record of de-escalating issues and providing high-quality service. Communication:...