4 jobs found in Sunderland

The Role We are hiring for the Customer Service Representative role, it's about answering calls; it's about providing solutions, maintaining accurate data, and ensuring every interaction reflects our commitment to excellence. Location:Newcastle upon Tyne Duration:Minimum of 6 months with pontential conversion to FTE Mode of contract:Onsite Key Responsibilities Manage high-volume inbound calls and digital inquiries within a busy contact centre environment. Provide professional, empathetic, and efficient support to resolve customer queries. Navigate internal systems to update and manage customer records with high attention to detail. Ensure compliance with industry regulations and internal company policies. What You'll Bring The Essentials: Contact Centre Experience: You are comfortable working in a structured, fast-paced call centre environment. Customer Service Excellence: A proven track record of de-escalating issues and providing high-quality service. Communication:...

Security Operations Analyst **Please note that this role is fully remote if you are based in Ireland.  We cannot accept applications from outside of Ireland** We’re working with a growing, security-focused organisation looking to hire a Security Operations Analyst to join their InfoSec team. This is a hands-on, client-facing role that sits between internal teams and an external SOC, offering great exposure across security operations, vulnerability management, and modern security tooling. The Role This isn’t a traditional SOC position. Instead, you’ll play a key role in: Managing and prioritising vulnerabilities across client environments Interpreting security data to identify real risk vs noise Acting as the bridge between internal teams and the SOC for incident response Working across a broad security stack (M365, endpoint, network, threat intel) Delivering monthly cyber security reviews to clients: Key incidents Remediation activity Recommendations and improvements...

Major Incident Manager (Contract) Tier 1 Banking Client | Global Remit | Long-Term Contract Our Tier 1 banking client is seeking an experienced Major Incident Manager for a long-term contract engagement. This role carries global responsibility, leading the management of major incidents that impact services and operations worldwide. You will act as the central authority during high-severity incidents, coordinating virtual teams, driving resolution, and providing clear, confident communication to senior stakeholders. Key Responsibilities Lead and manage major incidents across a global environment. Chair high-pressure, complex incident calls with confidence and control. Coordinate and direct virtual, cross-functional teams during incidents. Deliver clear, concise updates to senior executives and stakeholders. Ensure incidents are resolved efficiently and post-incident actions are captured. Required Skills & Experience Strong background in Major Incident Management. Proven...

Assistant Project Accountant - 12 month contract - Samlesbury & Warton Aerodrome (3 days per week (hybrid) between the 2 sites) - £28.79 ph UMB or £21.50 ph PAYE (Inside IR35) The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles. The Role BAE Systems are recruiting a subcontractor in the Orders to Receipts team within the AIr Project Finance Capability centre to address a backlog of activities. This role will support projects within the F35 Production, Development and T45 Organisation and will provide key support to the project to address the backlog. Role Responsibilities: Not limited to… Investigating IT system lines, interrogating options to ensure a correct recommendation and pursuing action to...