1 jobs found in Wigan

IDV Business Analyst (Contract) - 6 months - £390 - £438 per day insideIR35 Location: Cheshire - hybrid - 2/3 days per week onsite BPSS clearance required - candidates must be eligible We are seeking an experienced IDV Business Analyst to support the modernisation of Identity Verification (IDV) services. This role focuses on translating complex business challenges into clear, validated user journeys and functional requirements that deliver tangible benefits for both Helpdesk teams and end users. You will play a key role in shaping and validating IDV solutions, ensuring they are practical, user-centred, and aligned to strategic outcomes. Responsibilities: * Capture, analyse and refine requirements for Helpdesk and Self-Service IDV capabilities * Map current vs future state user journeys, identifying pain points and friction * Define and document POC criteria, success measures and acceptance conditions * Support testing phases, stakeholder workshops and operational...