9 customer service jobs found

The Role We are hiring for the Customer Service Representative role, it's about answering calls; it's about providing solutions, maintaining accurate data, and ensuring every interaction reflects our commitment to excellence. Location:Newcastle upon Tyne Duration:Minimum of 6 months with pontential conversion to FTE Mode of contract:Onsite Key Responsibilities Manage high-volume inbound calls and digital inquiries within a busy contact centre environment. Provide professional, empathetic, and efficient support to resolve customer queries. Navigate internal systems to update and manage customer records with high attention to detail. Ensure compliance with industry regulations and internal company policies. What You'll Bring The Essentials: Contact Centre Experience: You are comfortable working in a structured, fast-paced call centre environment. Customer Service Excellence: A proven track record of de-escalating issues and providing high-quality service. Communication:...

About the Role We are looking for an experienced and customer-focused Council Tax Officer to join our Revenues & Benefits team. You will play a key role in the accurate administration and collection of Council Tax, helping to deliver an efficient, fair, and responsive service to our residents. This is an excellent opportunity for someone with local authority Council Tax experience who is confident using Academy Systems and understands the importance of balancing income collection with high-quality customer care. Key Responsibilities * Administer Council Tax accounts, including liability, discounts, exemptions, premiums, and reliefs * Process changes of circumstance and maintain accurate Council Tax records * Issue bills, adjustments, reminders, final notices, and statutory correspondence * Provide clear and professional advice to customers via telephone, email, correspondence, and face-to-face where required * Support the recovery...

We are seeking a hands-on Indirect Buyer to support procurement activities across the UK. This role is ideal for someone with around 5 years of experience who is confident managing day-to-day sourcing activities, supplier relationships, and purchasing processes. You will play a key role in executing sourcing strategies, managing suppliers, and delivering cost efficiencies, while working closely with internal stakeholders and the wider European procurement tea ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead tactical buying for Indirect Sourcing in UK. The person will work closely with the European Commodity Managers and various internal stakeholders in UK to gain consensus by aligning the global strategies through regional implementations. Create and implement strategic plans which deliver >5% annual improvement on assigned spend. Reponsible for implementing Indirect Sourcing strategies for UK and ensuring a timely and accurate execution of tactical tasks (PO management, supplier...

Our client have an exciting opportunity based at their Didcot location for an experienced Financial Administrator to join a small team with the full support of their London HQ Provide first line support to the Management Team and be the first point of contact for the retail team and its associated building’s occupiers and stakeholders. This is a diverse and varied role which will bring you into contact with a wide variety of internal and external stakeholders and requires proficiency across a large number of business systems and platforms. You will be responsible for the day-to-day financial administration of the business and support with budget management across the estate. WHAT YOU’LL DO Financial Administration * The provision of regular management accounts with commentary and exception reporting to assist the on-site management team in decision making * The administration of the computerised accounts system (Portal). Ensure the processing of all purchase orders and invoices...

Our client is seeking a Client Services Manager to join their Client Services team on a full-time basis. This role sits within a small, energetic and ambitious organisation and will be responsible for overseeing client relationships to ensure high levels of satisfaction and retention while meeting wider business objectives. The successful candidate will lead and motivate a team, develop and implement effective service strategies and manage escalated client issues, drawing on a strong understanding of the organisation’s business systems, tools and processes. Key Responsibilities * Team Leadership: Recruit, train, motivate, and supervise client service representatives, setting goals and monitoring performance. * Client Relationship Management: Act as primary point of contact, build strong relationships and ensure clients receive exceptional service. * Strategy & Improvement: Develop and implement strategies enhancing customer satisfaction, retention & sales * Issue...

Description Job Opportunity: Purchasing has an opening for a Facility Supply Professional, located in the United Kingdom primarily working from our Shrewsbury campus. As part of the Purchasing Platform Team you will be working within a Defence environment. The role will require the management of supply network procurement related activities to support the facility to deliver its CSD targets. The role is to deliver a lean, responsive, and resilient material and services flow for the facility from source to dock, the candidate will need to demonstrate leadership in recognising the potential for cost and inventory reductions, quality improvements, management of parts obsolesce to meet customer needs. Job Duties and Responsibilities: Major Role: - Accountable for operating and monitoring the Shrewsbury Purchasing functions, as designed, to meet the defined response time, cost, quality and lean targets enabling optimal and efficient facility operations, collaborating with...

Job Title: Product Analyst Location: Gateshead, 2-3 days per week onsite Contract Type: Temporary (12 Months) Salary: Up to £43,000 Working Pattern: Full Time Are you ready to embark on a new adventure in the world of finance and insurance? Our client, a leading financial institution, is looking for a dynamic Product Analyst to join their team in Gateshead on a temporary contract for 12 months. If you're passionate about product management and eager to make a difference, we want to hear from you! What You'll Do: As a Product Analyst, you will be at the forefront of product development. Your responsibilities will include: Collaborating with Product Managers and stakeholders to transform business needs into actionable product features. Articulating product vision and requirements in a clear, concise manner for diverse audiences including stakeholders, end users, and development teams. Prioritizing and managing the Feature backlog based on value metrics within the SAFe Agile...

Vacancy Consultation - Management Accountant (Contract) Location: Dublin Reporting to: Financial Controller Division: Motor Finance Rate: €40-45 euros per hour Umbrella (Paystream International) Contract length - 4 months initially (might be extended to 6 months depending on employee return from sickness) Role Overview: Contract Management Accountant position within Motor Finance Based in Dublin office Reports to Financial Controller, working closely with Head of Finance Interaction with local management team and wider Group Finance Responsible for production of monthly management accounts and internal reporting Hands-on role within a regulated financial services environment No direct reports Covering sickness for around 4 months Core Responsibilities: Standard Accountancy role Ownership of monthly management accounts production Ownership and coordination of revenue postings Coordination of P&L postings Daily bank reconciliations and ownership of resolution process...

Vacancy Consultation - Management Accountant (Contract) Location: Dublin Reporting to: Financial Controller Division: Motor Finance Rate: €40-45 euros per hour Umbrella (Paystream International) Contract length - 4 months initially (might be extended to 6 months depending on employee return from sickness) Role Overview: Contract Management Accountant position within Motor Finance Based in Dublin office Reports to Financial Controller, working closely with Head of Finance Interaction with local management team and wider Group Finance Responsible for production of monthly management accounts and internal reporting Hands-on role within a regulated financial services environment No direct reports Covering sickness for around 4 months Core Responsibilities: Standard Accountancy role Ownership of monthly management accounts production Ownership and coordination of revenue postings Coordination of P&L postings Daily bank reconciliations and ownership of resolution process...