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Direct Payments Support Assistant Location: Hackney E8 Service: Adult Services - Direct Payments Pay: £18.30 Per Hour PAYE / £24.66 Per Hour Umbrella Hybrid Reports To: Direct Payments Manager Start: ASAP Length: 6 months About the Role Are you an organised administrative professional with a passion for helping others? The London Borough of Hackney is looking for a Direct Payments Support Assistant to join our Adult Services team. In this vital role, you will act as the "front door" for the Direct Payments Team, providing excellent customer service and high-quality administrative support to empower service users within our community. You will guide residents through Direct Payment queries, ensure care packages and financial documents are processed accurately, and maintain the vital IT systems that keep our service running smoothly. Key Responsibilities Frontline Support: Act as the first point of contact for the team via phone, email, and the Mosaic system. You will answer...