2 head of service jobs found

Parliamentary and Complaints Caseworker Team: Strategy, Policy and Engagement ((url removed) One Login & Wallet) Duration: 6 Months Contract Location: Hybrid / Government Office Location (London, Manchester or Bristol) Rate: £350 per day inside IR35 The Role We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the (url removed) One Login and Wallet programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities As a Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective...

We are seeking an experienced Casework Team Leader to join a high-profile Government programme supporting the delivery of complex, policy-led casework in a fast-paced operational environment. This role is ideal for someone with a strong background in Government operational delivery who can confidently lead teams, make evidence-based decisions, and build effective relationships with a range of stakeholders. The Role As a Casework Team Leader, you will lead a team responsible for delivering high-quality casework while ensuring decisions are made consistently, fairly and in line with Government policy. You will provide leadership and coaching to your team, oversee operational performance, contribute to continuous improvement, and support the wider objectives of the organisation. Key Responsibilities * Lead a Casework Team, providing line management to HEO Civil Servants and task management of contingent workers. * Make autonomous, evidence-based decisions in accordance with...