Feb 19, 2026
Job Title: Complaints Officer
Location: Southwest / West London (remote working - occasional office visit - Either Twickenham or Wandsworth)
Hourly rate £21.70 PAYE / £28.29 Umbrella
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
ASAP Start
We are looking for a committed and highly organised Complaints Officer to join our Residents Engagement team within the Richmond and Wandsworth Shared Staffing Arrangement (SSA). This is an exciting opportunity to play a key role in ensuring that residents' concerns are handled efficiently, fairly and in line with statutory responsibilities.
Working across both Councils, you will support the management of complaints under the Corporate, Ombudsman, Adult Social Care, and Children Act procedures. You will manage your own caseload, provide guidance to colleagues at all levels, and help maintain high‑quality processes that put residents at the centre of our work.
Key...
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Wandsworth, London
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