2 jobs found in Gateshead

Contract Service Designer – Public Sector Location: Hybrid, UK-wide travel as required Contract: Contract Clearance: SC Clearance desirable Sector: Public Sector / Government The Opportunity We are looking for an experienced Service Designer to join a high-profile Public Sector project, helping to design and improve services that make a meaningful difference to citizens and users. This is an excellent opportunity for a Service Designer who understands the complexities of designing services within the UK Government and Public Sector environment, and who can work confidently across multidisciplinary teams to turn user needs, research and business requirements into effective, accessible services. The role will be hybrid, with potential for travel to client and project sites across the UK. Key Responsibilities Lead and contribute to service design activities across the project lifecycle. Understand user needs, organisational objectives and service constraints, translating these into...

Contract User Researcher – Public Sector Location: Hybrid, with potential UK-wide travel Contract: Contract Clearance: SC Clearance desirable Sector: Public Sector / Government The Opportunity We are looking for an experienced User Researcher to join a high-profile Public Sector project, helping to understand user needs and shape services that are accessible, effective and centred around the people who use them. This is an excellent opportunity for a User Researcher with strong UK Government, Public Sector and GDS experience who enjoys working in multidisciplinary Agile teams and using research and evidence to influence service design and delivery. The role will be hybrid, with potential travel to client and project locations across the UK. Key Responsibilities Plan and conduct qualitative and quantitative user research throughout the service lifecycle. Identify user needs, behaviours, motivations and pain points through a range of research methods. Recruit and engage with a...