5 customer service jobs found in Northampton

Performance Improvement Manager (Planning & Building Control) Oxfordshire - Hybrid Working 6-Month Initial Contract Competitive Day Rate Are you a Public Sector specialist with proven experience driving performance and change? Can you improve services by working with stakeholders at all levels? Sellick Partnership is recruiting for an experienced Performance Improvement Manager to support a Local Authority's ambitious improvement programme across Planning and Building Control services. This role is ideal for candidates with a background in local government performance, service improvement, transformation or operational management Whilst experience of Planning, Development Management or Regulatory Services would be advantageous, this is not a planning management role. The successful candidate will focus on driving service performance, strengthening accountability, improving processes and supporting the delivery of key improvement plans across the service. Key...

Assistant Director - Environment & Enforcement Directorate: Public Services Reports to: Strategic Director - Public Services Pay: £49.62 per hour Contract: Ends March 2027 Location: Nuneaton - CV11 Job Purpose Provide strategic leadership for the Council's Environment & Enforcement services, ensuring high-quality, customer-focused and legally compliant services that support the Council's priorities. Lead service improvement, manage resources effectively, and work collaboratively with elected members, partners and senior leaders to deliver positive outcomes for residents. Key Responsibilities Lead and manage the Environment & Enforcement Service, contributing to the strategic leadership of the Directorate. Develop and deliver service strategies, business plans and improvement programmes. Ensure services are safe, efficient, compliant and deliver value for money. Lead and develop managers and employees, promoting a positive, inclusive and high-performing...

Connect2Luton are excited to recruit a Mobile Home and Traveller Site Officer on behalf of Luton Borough Council. Main purpose of position: This specialist post will provide a single point of contact on behalf of the council in relation to all matters involving the Mobile Home and Traveller community which includes a diverse area covering individual support, site management, transit site provision, awareness training, community engagement and advising on related legislation and guidance. The postholder will be responsible for the delivery of effective and highly efficient management of the mobile home and traveller sites. This will include management of licenses, communal areas ensuring that internal and external communal areas are kept clean, free of rubbish, are well maintained and are safe for residents and other customers in line with specification. The postholder is responsible for the fair allocation of plots and act as the liaison between the council and the community....

Connect2Luton are excited to recruit a Mobile Home and Traveller Site Officer on behalf of Luton Borough Council. Main purpose of position: This specialist post will provide a single point of contact on behalf of the council in relation to all matters involving the Mobile Home and Traveller community which includes a diverse area covering individual support, site management, transit site provision, awareness training, community engagement and advising on related legislation and guidance. The postholder will be responsible for the delivery of effective and highly efficient management of the mobile home and traveller sites. This will include management of licenses, communal areas ensuring that internal and external communal areas are kept clean, free of rubbish, are well maintained and are safe for residents and other customers in line with specification. The postholder is responsible for the fair allocation of plots and act as the liaison between the council and the community....

Position ICT Service Delivery Manager (IT) Location Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom Working Pattern: Hybrid – 3 days in the office and 2 days working remotely. Start Date ASAP Contract Duration 78 weeks (Temporary Contract) Working Hours 37 hours per week Pay Rate PAYE: £22.41 per hour Job Reference OR(phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams and work closely with managers across infrastructure, development, security and service support. Lead the delivery of ICT projects and service improvements, ensuring work is completed on time, within budget and to the required quality standards. Support the delivery of digital transformation and organisational change...