2 transportation jobs found in Northampton

Head of Customer Services ⭐ Core Purpose of the Role * Lead the council’s customer service strategy, ensuring residents receive a high‑quality, consistent experience across all channels. * Oversee customer contact centres, digital access, complaints handling, executive correspondence, and service improvement functions. * Drive digital transformation and channel shift to improve efficiency and accessibility. * Build a strong customer‑focused culture across the organisation. Operational Management * Manage the corporate contact centre and customer service teams (often 20–120 staff depending on council size). * Ensure efficient handling of enquiries, complaints, and correspondence. * Oversee performance management, KPIs, and service standards. Essential Requirements * Significant experience working within a UK local authority in a senior customer service, customer experience, or customer access role. *...

Procurement Officer – Basics * Day Rate: £400 per day * Location: Essex * Contract Length: 12 Month Interim Contract (likely extension beyond this) * Working arrangements: 2 days on-site * Start Date: As soon as possible * IR35: Inside Procurement Officer – Key Responsibilities * Support compliant procurement activities across a range of categories, ensuring best value and adherence to regulations. * Support major strategic projects, providing commercial insight and procurement guidance from concept to delivery. * Support the Development of tender documentation, evaluate submissions, and contribute to award recommendations. * Build strong relationships with internal stakeholders to understand needs and enable effective sourcing. * Support the management of contracts proactively, monitoring performance, risks, and opportunities for improvement. * Contribute to procurement transformation, helping modernise processes, templates, and ways of...