2 customer service administrator jobs found

Housing Register Assessment Officer Location: Epping, Essex Contract: Full-Time, Temporary (3 Months) – 37 Hours per Week Pay Rate: £19.09 PAYE / £24.44 Umbrella We are pleased to be supporting in the recruitment of a Housing Register Assessment Officer for an initial 3-month temporary assignment. This is an exciting opportunity to play a key role in delivering vital housing services within a dynamic local authority environment. Purpose of the Role As a Housing Register Assessment Officer, you will be responsible for the effective maintenance and administration of the Council’s Housing Register. You will ensure compliance with relevant housing legislation, including the Housing Act 1996 (Parts VI & VII, as amended) and the Homelessness Reduction Act 2017, while delivering a high-quality, customer-focused service. Key Responsibilities Assess housing applications in line with legislation, policy, and the Council’s allocation scheme, ensuring accurate banding decisions...

About the Role We are currently recruiting for an experienced Housing Officer to join a fast-paced, generic housing team. This is a varied, hands-on position suited to a confident professional who is comfortable managing their own caseload and dealing with a wide range of tenancy-related matters. This is a fully office and patch-based role, requiring regular on-site presence and direct engagement with residents. Key Responsibilities Tenancy Management * Manage a portfolio of tenancies, ensuring residents adhere to tenancy agreements * Carry out tenancy audits and routine property inspections * Respond to general tenancy enquiries and resolve issues effectively Income & Arrears Management * Monitor rent accounts and take appropriate action to address arrears * Support residents experiencing financial hardship and refer to support services where appropriate Anti-Social Behaviour (ASB) * Investigate reports of ASB and manage cases through to resolution *...