Jun 17, 2026
Rental Income Support Officer
Location: London
Working pattern: Hybrid, 2–3 days on site
Contract: 3 months initially
Rate: £23.94 per hour PAYE / £30 umbrella
An exciting opportunity has arisen for an experienced Rental Income Support Officer to join a busy local authority team. This role is focused on maximising rental income, reducing arrears and supporting residents to sustain their tenancies.
You will manage a patch of rent accounts and take a proactive approach to income recovery through early intervention, resident engagement and effective case management. Working in a commercially focused environment, you will balance strong income collection with excellent customer care.
Responsibilities
Manage a patch of rent accounts and act as the first point of contact for rent-related queries.
Take early action on arrears through phone calls, home visits and case follow-up.
Negotiate and monitor affordable repayment agreements.
Draft clear, tailored correspondence to residents....
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London, UK
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