Mar 12, 2026
Complaints Officer
Local Authority | Mid Wales (County-Wide)
A large local authority in Mid Wales is seeking an experienced Complaints Officer to support the statutory management and delivery of complaints, representations, compliments and comments across social services.
This is a key role ensuring compliance with Welsh Government guidance, supporting service improvement, and embedding learning from complaints into operational practice.
Assignment Details
Contract Length: 10 months (ongoing assignment)
Pay Rate: £22.84 per hour (Umbrella)
Hours: 37 hours per weekThe Role
Reporting into senior management, the Complaints Officer will lead on the effective coordination, investigation, monitoring and reporting of statutory complaints across children's and adult social services.
The post holder will ensure complaints are handled fairly, transparently and in line with legislative requirements, while promoting learning, service improvement and excellent customer experience.
Key...
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CV-Library
Wales, UK
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