1 jobs found in Coventry

Due to an upturn in business, we have a superb opportunity to join a leading company and work within a friendly, close-knit team.  This role will be on a temporary basis until mid-January and will be fully office based, Monday-Friday. Key responsibilities Provide Customer service support for all Customers; this includes the following: • Answering inbound telephone queries, analysing and resolving problems as efficiently as possible • Making outgoing calls to customers and retail partners to troubleshoot issues relating to our equipment and service to maintain uptime • Dealing with customer emails relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised. • Responding to live chats relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised. • Dealing with returns, analysing issues and taking appropriate action in line with company policy and advising...