2 jobs found in Slough

Customer Service Specialist Hayes, Middlesex Salary £31,000 12-month fixed-term contract Full-time 40 hours per week,   Immediate start! The Opportunity We’re looking for a proactive and customer-focused Customer Service / Aftercare Specialist to join a busy and growing customer service team. This is a key role focused on supporting customers following delivery, ensuring a positive experience and reducing returns through excellent service and product guidance. You’ll be speaking directly with customers, providing reassurance, resolving issues, and gathering feedback to continuously improve the customer journey. About You You must be immediately available Proven experience in a customer service or aftercare role, within an office environment Strong communication skills, both written and verbal Confident handling challenging conversations with empathy and professionalism Highly organised with strong attention to detail A natural problem-solver who can get to the root of...

About the Role: We are looking for a proactive and customer-focused Customer Services Agent (B2B) to join the Operations Team. Reporting to the Customer Services Team Leader, you will be responsible for delivering an excellent customer experience by managing enquiries, supporting order processes, and working closely with internal teams to ensure customer requirements are met. Key Responsibilities: Act as the main point of contact for customers via telephone, email, electronic communication, and face-to-face interactions Manage customer orders in line with internal procedures and customer requirements Respond efficiently to customer enquiries, providing accurate product, pricing, and delivery information Record customer interactions, feedback, complaints, and resolutions while identifying opportunities for improvement Collaborate with internal teams including Sales, Planning, Logistics, and After Sales Support to ensure smooth customer operations Skills & Experience...