2 jobs found in Solihull

Sorting Operative Pay rate: £12.60 Working hours: 09:00–17:00 - Monday–Friday Are you organised, energetic and ready to make a real difference each day? We’re looking for dedicated Sorting Operatives to join a busy Stock Hub. This is a fantastic opportunity to be part of a positive, supportive environment, working closely with a brilliant team of volunteers to sort and prepare donated items for stores across the region. What you’ll be doing: * Sorting, processing and preparing donated stock efficiently to meet daily targets * Working closely with volunteers—motivating, supporting and guiding them through daily tasks * Categorising items accurately to match sales trends and store needs, ensuring the right stock goes to the right place at the right time * Supporting the Hub Manager with waste management and sustainability efforts * Using IT equipment and stock management systems confidently * Contributing to a friendly, inclusive and positive workplace culture What we’re...

We are hiring for a Customer Service Representative!     Key responsibilities would include the following:  Handle customer queries via phone, email, and other communication channels in a professional and timely manner.   Make outbound customer calls to provide updates, resolve issues, and ensure satisfaction.  Monitor and achieve KPIs related to customer service performance.   Use internal systems including Sharp to manage customer information and service records.  Maintain and update spreadsheets and reports using Microsoft Excel with a high level of accuracy.  Communicate effectively with internal departments to resolve customer issues and improve service delivery.  Work independently with minimal supervision, demonstrating initiative and ownership of tasks.   You will need a keen eye for detail, as well as a problem-solving head to ensure all issues/queries are dealt with in a timely manner.  Previous customer service experience is preferred.   Full training is provided.  This...