Mar 18, 2026
About role
The Medical Information Customer Experience Specialist (MICES) provides accurate, high-quality technical and medical information to healthcare professionals, patients, and caregivers. The role requires delivering excellent customer service in both Swedish (C2/native) and English, while ensuring all responses comply with regulatory, quality and procedural standards. The specialist may also support second-line medical information activities such as escalation handling and content development.
Main Responsibilities
Medical Information Request Management
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Research and respond to enquiries received through multiple channels, including phone, email, webforms, live chat and postal mail, within defined timelines and quality standards.
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Accurately document all enquiries and responses in line with SOPs, Work Instructions and regulatory requirements.
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Identify and appropriately report adverse events and product quality complaints.
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Provide...
| IR35 Status: |
Unknown Status
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CV-Library
Tadworth, Surrey
Contractor