3 complaints officer jobs found

Despatch Coordinator (Customer Service) – Fixed Term  Location: Corby, Northamptonshire Contract: 12 months Fixed Term contract  Department: Service Reports to: Service Supervisor The Opportunity An exciting opportunity has arisen for a Despatch Coordinator to join a growing, professional organisation within the foodservice equipment sector. This is a key support role within the Service team, focused on delivering exceptional customer service, managing service level agreements, and ensuring engineers are effectively scheduled to meet customer needs. You will play a crucial part in maintaining high service standards while working closely with the Service Supervisor and wider internal teams. The Role As Despatch Coordinator, you will be responsible for the smooth coordination of service operations, ensuring customer SLAs (primarily 24-hour response) are met and communication remains clear and proactive at all times. This role suits someone who is highly organised,...

Retailer Coordinator Location: Bracknell (RG12 1HL) Rate: £17.14 per hour Contract: 3-month rolling contract A well-established organisation based at a head office location in Bracknell is seeking a Retailer Coordinator to join a small, high-performing team on a rolling contract basis. This role offers the opportunity to work in a customer-focused, regulated environment, supporting retailers and customers with vehicle finance applications and related services. Working Pattern and Flexibility Shift rotation between 09:00–17:00 and 10:00–18:00 Option to take a 30-minute lunch across four days, allowing for a 14:00 finish on the fifth day (subject to team coverage) Requirement to work one in every three to four Saturdays Requirement to work one to two bank holidays per year (with a day off in lieu) Hybrid working available, with the option to request up to two days per week working from home, subject to business requirements The Role Working as part of a small but...

Job Title: Customer Service Coordinator (Temporary 3 Months) Location: Mildenhall Hours: Monday to Friday, 9:00am 5:00pm Pay Rate: £13 per hour Overview We are recruiting for a Customer Service Coordinator to join a busy and supportive team in Mildenhall on a 3-month temporary contract. This is a full-time, office-based role suited to someone who is organised, proactive, and confident communicating with customers. Key Responsibilities Acting as the first point of contact for customer enquiries via phone and email Processing orders accurately and efficiently Coordinating with internal departments to ensure timely delivery of products/services Resolving customer queries and complaints in a professional manner Updating and maintaining accurate records on internal systems Supporting the wider team with administrative duties as required Skills & Experience Required Previous experience in a customer service or coordination role Strong communication skills, both written and...