2 complaints officer jobs found

IT Change Manager - SC Cleared Contract: 6-Month Rolling Contract Rate: £75-£85 per hour (Inside IR35) Location: Reading (Hybrid - 3 days per week onsite) Security Clearance: Active SC Clearance required The Opportunity We are seeking an experienced IT Change Manager to take ownership of the end-to-end IT change management process, ensuring all changes across the IT environment are managed in a controlled, compliant, and risk-aware manner. You will play a critical role in maintaining service stability and operational excellence by overseeing the planning, assessment, authorisation, scheduling, implementation, and review of IT changes while working closely with stakeholders across Digital Information and the wider business. Key Responsibilities Change Management Governance Manage the complete IT change management lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with established governance processes. Maintain robust controls...

Test Manager 4 Month contract Full-time Inside IR35 Hybrid - One / Two days in the office, flex on which days Office address: Trinity House, 2 Burton Street, Nottingham, NG1 4BX We are seeking an experienced Test Manager to join the IT team of a leading energy company. In this role, you will lead and take ownership of the functional and user testing phases for a HR system currently being implemented. You will play a key role in ensuring that all technology solutions are robust, secure, and compliant with both business requirements and regulatory standards. As a Test Manager, you will define and implement a comprehensive testing strategy, including the balance of manual and automated testing, tool selection, and scheduling. You will lead and manage the testing team, assign tasks, and ensure all activities are completed efficiently and on time. Working closely with developers, product managers, and stakeholders, you will monitor progress, manage defects, and ensure all...