5 customer service jobs found

IT Support Analyst Liverpool - Onsite Rate: £130 Outside IR35 Duration: Up to 12 months Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Liverpool. You’ll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment. Requirement: • Handling support queries via phone, email, and Service Manager • Troubleshooting and resolving IT issues across desktops, laptops, servers and software • Installing, configuring and repairing Windows 10 devices and client applications • Supporting users with access, applications, printing and network services • Managing network storage, LAN/WAN-related tasks and escalating where needed • Deploying software, applying patches, and maintaining system security • Supporting starters/leavers onboarding/offboarding • Providing user guidance and training • Visiting local offices to deliver hands-on support Skills: • Strong communication skills...

Pega Lead Systems Architect - Pega, Process/Task Mining £550 per day (Outside IR35) Remote / London 6 Months My client is an instantly recognisable consultancy who seek a PEGA Lead Systems Architect (LSA) to take ownership of designing, architecting, and delivering innovative BPM and CRM solutions using the PEGA Platform, for a well-known end client. Key requirements: Extensive experience as a PEGA Lead Systems Architect, with a strong focus on enterprise-level solutions. Prior involvement of at least one implementation with Process/Task Mining PEGA Lead System Architect (PCLSA) certification is essential. In-depth knowledge of PEGA frameworks, including Customer Service, Decisioning, and Smart Disputes. Hands-on expertise in system integrations using SOAP/REST APIs, JMS, MQ, and Kafka. Comprehensive understanding of case management, decisioning capabilities, and the PEGA rules engine. Nice to have: Active Security Clearance (SC) Proven experience working within Agile...

Software Development Project Manager (Rail Software Innovation) Location: 3 days per week in Ashby office minimum / 1 day per month in Chippenham office Rate: £450 per day Umbrella Contract Length: 4-6 months (initially) IR35 Status: Outside IR35 Pioneer the Future of Rail. Lead Ground-Breaking R&D as a Project Manager. Our client is seeking a visionary R&D Rail Project Manager to join the team and drive the development of transformative technology that will define the future of transport. This is your chance to lead from the front, managing complex, safety-critical projects that have a tangible impact on millions. What You'll Bring (The Essentials): We are looking for a proven leader with a track record of delivering excellence in complex environments: * A minimum of 5+ years as a Project Manager with a proven record of managing and delivering multiple software development projects valued at over £1M per year. * Demonstrable experience managing multiple,...

ServiceNow Developer / Technical Lead 6 Month Contract Newbury (Hybrid) £(Apply online only)/day (Outside IR35) ServiceNow Developer / |Technical Lead needed with TSOM development + implementation project experience. 6 Month Contract based in Newbury (Hybrid). A chance to work with a global IT Consultancy on a project for an Telecoms external client. Start ASAP in December 2025. Hybrid Working - 2-3 days/week working remotely + the rest of the time working from the Newbury office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven expertise in ServiceNow integrations including: REST, SOAP, APIs, MID Servers. Designing, developing + implementing CMDB and Discovery....

Application Architect Initial 4 Month Contract Remote - First 2 days onsite in London £(Apply online only) per day, Outside IR35 We are seeking an Application Architect to join our finance client on a contract basis. The role is focused on designing and supporting delivery of an MVP in Azure that will showcase reusable capabilities to enable transition away from a legacy application estate. You will ensure the MVP is both strategically aligned and practically deliverable. This role requires close collaboration with business stakeholders, business analysis, application teams and IT to define the right technology stack, design the solution end-to-end and deliver a working product. Key Responsibilities: Architecture & Design * Define the application architecture for the MVP in Microsoft Azure. * Ensure solution components are modular, reusable, and scalable. * Define the integration patterns between the application, backend, and surrounding systems. Technology...