5 customer service officer jobs found

Testing Manager £46,889 per annum - Grade 8 Leeds / Hybrid Full time / Fixed term to October 2028 Closing date – 9 August at 23:55 We currently have a vacancy for a Testing Manager to join our Technology Workstream Team as part of the Bus Reform Programme. The Testing Manager will be responsible for defining, planning, coordinating and delivering all testing activities across medium to high-profile IT projects within the Bus Reform programme. The role will ensure that solutions are thoroughly tested, risks are identified and managed, and business outcomes are achieved through effective collaboration with internal stakeholders, project teams and external suppliers. The Bus Reform Programme is a key priority for the Mayor and the West Yorkshire Combined Authority. We have committed to bring West Yorkshire’s buses back under public control by using franchising powers created by the Bus Services Act 2017. This decision was made by the Mayor in March 2024. Franchising will see the...

Position Title:              Senior Project Manager                                   Duration:                      Contract                                                                      Location:                      Crewe, Cheshire Main Goals and Objectives: The role is responsible for leading and managing significant/multiple IT Projects and Programmes. They have responsibility for creating and maintaining good customer relationships with the project teams and sponsors and to make sure that the needs of the business operations are in place for the launch of the projects. The job holder manages, plans, coordinates, controls and steers the overall Programme and associated project portfolio according to the process requirements. Main Responsibilities: Project Planning and Setup: Prepare and present resource estimates and all other related investment requirements (including for year 1 operations) for large scale IT projects and programmes. Create related budget...

1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise...

Network Infrastructure Technician (Structured Cabling) Location - Amsterdam, The Netherlands Contract Type - Ad-Hoc Basis Employment Term - Contract / Freelance Payment - Weekly Benefits & Flexibility Weekly Payroll: We operate a weekly payroll cycle, ensuring all completed works are paid out promptly to you. Flexibility: Timeframes are often flexible, allowing you to schedule site visits around your current working hours or other professional commitments.About iCobus Ltd iCobus is a specialist managed services provider for the IT, AV, and Structured Cabling sectors across the UK and Europe. From large-scale data centre fit-outs, nationwide retail/hospitality Wi-Fi roll-outs to commercial office environments. Role Overview We are looking to expand our pool of experienced IT, AV, and Network Cabling Engineers in Europe. This role involves attending various sites to handle a range of tasks, from minor hardware break-fixes, racking and stacking and structured cabling...

Job Description: ServiceNow Developer (Associate Level) Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse business requirements and translate them into scalable ServiceNow solutions Configure and customise ServiceNow applications in line with best practices Develop Proof of Concepts (POCs) to validate solutions prior to deployment Implement new modules, platform enhancements, and architectural changes Design and build integrations with third-party...