Mar 25, 2026
IT Support Operator
Location: Cardiff Gate (2-3 days p/week in the office)
Hours: 35 hours per week (shift pattern between 8:00am – 5:00pm)
The Role
An established UK organisation is looking for an IT Support Operator to join its IT Service Desk team.
You’ll provide first-line technical support to internal users, ensuring IT systems run effectively and colleagues receive reliable, professional assistance. This role sits within a collaborative IT function and involves working closely with infrastructure, applications and security teams to maintain smooth day-to-day operations.
Key Responsibilities
Deliver first-line IT support via phone, email, self-service portal and Microsoft Teams
Log, manage and resolve incidents and service requests through an ITSM system
Troubleshoot hardware, software and access-related issues
Support Microsoft 365 applications and Windows 11 environments
Configure and maintain laptops, mobile devices and peripherals
Create and manage user...
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CV-Library
Cardiff, UK
Contractor