Sep 15, 2026
2nd Line Support Engineer – Contract
Location: Hereford ( 1 day a week in office)
Contract: 3 Months
Rate: £180–£250 per day
Job Type: Full-Time Contract
About the Role
Our client is looking for an experienced 2nd Line Support Engineer to join their IT Service Desk on an initial 3-month contract.
You'll provide professional, customer-focused 1st and 2nd line technical support across a large and varied user base, supporting desktop, mobile, hardware, software and network environments.
This is a varied role offering exposure to a broad range of technologies and client environments, with the opportunity to contribute to IT projects and ongoing service improvements.
What You'll Do
* Provide 1st and 2nd line technical support via telephone and remote support
* Resolve incidents, problems and service requests within agreed SLAs
* Support desktop, laptop, mobile and other end-user devices
* Diagnose and resolve hardware and software issues
* Support Windows desktop and server...
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HR1, Hereford, Herefordshire
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